Customer Service Consultant - Melbourne, Australia - TenacityCX

TenacityCX

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Full time Permanent positions available

Mt Waverley location free onsite parking, close to public transport
Supportive, fun team culture, excellent employee benefits
Are you looking for a permanent fulltime role?
Do you want job security by working for an essential service?
Do you want to work close to home in Mt Waverley, with flexible work from home arrangements after 3 months?
Do you want a fun, supportive and team orientated work culture?
Do you have a passion for customer service and want career development opportunities?

Well, if you answered yes to the above questions... This is the role for you

Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry.

We are proud partners of a leading provider within the Healthcare industry, who are looking for customer service superstars to join their growing organisation on a permanent basis.

Working in a contact centre environment, you will be handling inbound calls from customers, patients and healthcare professionals.

As a first point of contact, you will provide exceptional customer service with a high focus on quality, accuracy and empathy Part of your role will also include administrative duties and coordination across multiple systems, building relationships with internal and external stakeholders, as well as managing bookings enquiries.

To be successful in this role, you will need:

Previous experience working in a customer service role, either face to face or within a contact centre environment
Demonstrated experience working in a fast paced, busy environment
Excellent verbal and written communication skills and active listening
High attention to detail, problem solving skills and adaptability
Ability to follow company policies and processes
Willingness to learn, selfmotivated and team orientated

What's in it for you?

Full time permanent positions
Rotating Roster Monday to Friday 38 hours per week
Comprehensive 4 week training program, plus ongoing support and development
Employee benefits discounts on insurance, gym memberships, novated leasing, paid parental leave entitlements and much more

- $65k package + Reward and Recognition Program - win time off work

Job security working for an essential service
Career development opportunities
State of the art brand new offices located in Mt Waverley, after 3 months you can work from home in a hybrid capacity
Free onsite parking, close to public transport
Supportive, fun, collaborative team culture

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Please note: As these roles are based in the Healthcare industry, you must be fully Covid Vaccinated, including one booster shot.