Level 1 Software Support Specialist - Coomera, Australia - TLM Solutions

Description

Key Responsibilities:

As a Level 1 Software Support Specialist, you'll be at the forefront of our customer support efforts


Your role will involve:

• Troubleshooting and diagnosing basic software issues.
• Guiding customers through stepbystep problemsolving processes.
• Documenting all interactions, solutions, and issues in our CRM system.
• Collaborating with the development team to identify recurring issues and suggest software improvements.
• Providing clear explanations of software functionalities and features to nontechnical users.
• Escalating complex or unresolved issues to the Level 2 Support team while maintaining open communication with customers.
• Contributing to the maintenance and updating of our knowledge base.

Qualifications:


We're looking for someone with:

• A passion for customer service and helping others.
• Excellent communication skills, both written and verbal.
• Strong problemsolving abilities and the ability to guide customers through solutions.
• Attention to detail and an organized approach to tasks.
• The ability to manage multiple tasks and prioritize effectively.
• A cooperative mindset to work collaboratively within a team.
• Experience with ticketing systems or customer support platforms is a plus.

How to Apply:

If you're excited about being a part of our team and making a meaningful impact, we encourage you to apply.

Please submit your resume and a brief cover letter outlining your relevant experience and your passion for customer support.


Job Types:
Part-time, Permanent

Part-time hours: 24 per week


Salary:
From $25.00 per hour

Expected hours: 24 per week


Schedule:

• No weekends

Ability to commute/relocate:

• Coomera, QLD 4209: Reliably commute or planning to relocate before starting work (required)

Experience:

• Inbound call centre: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Authorisation:

• Australia (required)

Work Location:
In person

Application Deadline: 22/09/2023

Expected Start Date: 03/10/2023