Area Manager - North Lakes, Australia - NRMA Motoring & Services

NRMA Motoring & Services

Verified Company

North Lakes, Australia

2 weeks ago

Posted by:

Olivia Brown

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Description

About SIXT Australia:

SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch.

Our ambition is to transform Australia's car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee partners and our customers.

At SIXT Australia, we know our people are what revs up our business. That's why we're committed to creating exceptional careers, not just jobs. We've created career pathways to support your goals to help you move anywhere in our business and the country.

Health, wellbeing and work/life balance are non-negotiable. That's why we're committed to providing a safe and healthy environment and employee perks to support this commitment.

SIXT Australia is seeking a
Permanent Full Time Area Manager to join the team at
North Lakes and Burpengary.

About the role:

The Area Manager is responsible for providing support in major areas of the business

You responsibilities include:

Managing all staff to achieve maximum efficiency
Daily meetings with operational team to set daily focus
Ensuring all locations within the area of responsibility are supported with rentable fleet and drive utilisation targets accordingly
Supporting staff by working on the front desk or any part of branch if required
Creating and maintain a positive working environment that promotes open communication and empowerment
Driving change and company initiatives
Ensuring all staff fully understand their role and how their performance is measured
Generating excitement and passion in customer service initiatives through open communication and sharing of best practice
Ensuring that employees are adhering to safe work practices and HSE compliance
Ensuring all relevant policies and procedures are implemented
Making positive steps to understand the nature of the operations on their site and understand the potential hazards and risks associated with the business

About You:

Car rental experience
Demonstrated effective usage of interpersonal skills along with communication style to coach staff in selling to customers and providing exceptional service
Desire to work in a competitive environment where sales targets are exceeded and results are achieved through teamwork
Proven ability to exceed customer expectations in terms of the service and quality of product offered
Promotion of a professional, enthusiastic and flexible manner when dealing with customers, staff and the SIXT Australia brand
Proven ability to lead and motivate a team
Desire and passion to progress and pursue a career within SIXT Australia
Current Provisional or Open Driver's Licence
Demonstrated leadership and people management skills
Highly developed ability to problem solve
Ability to work effectively during periods of high demand and stress dictated by the position
Experience in negotiation, handling conflict and confrontation, and facilitating resolution
Proven experience in working as part of a team

At SIXT Australia, we will keep you safe along the way, so we expect your commitment to all our health and safety policies, and to encourage others to do the same.

All successful applicants will be required to complete a rigorous pre-employment medical check including drug and alcohol screening and provide a valid National Criminal History Check (if you do not have a current valid check, you will be required to complete a check).

Employee Benefits:

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

Generous salary package including motor vehicle, laptop, phone, and bonus

:

- "ME" day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year

30% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends
Discounts on all NRMA Insurances, group products and free roadside assistance
Accommodation discounts and VIP extras to the NRMA Award winning Tasmanian Lodges, Hotel and NRMA Holidays Parks and Resorts
Access to exclusive member marketplace benefits including discounts on fuel, health insurance, gym memberships, movie attractions & experiences, cafes & restaurants and many more
Uniform will be provided
Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
Employee Referral Program where you may be eligible for a $2,000 referral bonus fee
Great team environment with full onthejob training and support to help your achieve your goals and reach your potential