Customer Service - Eltham, Australia - Tradie Support Services

Tradie Support Services
Tradie Support Services
Verified Company
Eltham, Australia

1 month ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Do you thrive in a fast, ever-changing environment, where multi-tasking is required?

Do you perform well under pressure, while still delivering a high level of care and customer service?

Do you have HIGH attention to detail, and can follow processes?

ARE YOU AN AWESOME OFFICE ALL-ROUNDER WITH RECEPTION EXPERIENCE AND A HIGH ATTENTION TO DETAIL & looking for a supportive team culture, career opportunities & the occasional donut day:

  • )
    Then this opportunity is for you
We are looking for 2 more team member to join our close-knit team based in Research (near Eltham).


BENEFITS of JOINING OUR TEAM

  • Supportive team culture with the occasional donut day:
  • )
  • Full Training & Onboarding process
  • A casual work environment with uniforms provided and 'Free Dress Friday's'
  • Full Time or Part Time | 2538 hours a week (9am to 5pm, 5 days a week)
  • Growing business with
    longterm and career progression opportunities:
  • A four-legged team member (Rottweiler), who is also the laziest member of the team, nevertheless, he is a full-timer and we love him.


As a
Client Coordinator & Administration Legend, you will be responsible for the
day-to-day admin, reception and job scheduling of between 3 & 6 clients, depending on their size and requirements.


YOUR JOB WOULD BE TO MAKE OUR CLIENT'S BUSINESSES MORE EFFICIENT & MORE PROFITABLE, as we are here to support their growth and development

Your main daily tasks include, but are not limited to;

  • Personal Assistant & Administration Support to our Company Director and
    between 3 & 6 clients, assisting them with all of their requirements
  • Build & retain relationships with all clients
-
Reception Services - answering & managing all incoming calls, as well as making outgoing calls
-
Job Scheduling / Management
  • Data entry of purchase orders, scheduling jobs in a job management software, communicating with our clients' clients, processing and following up quotes & invoices
  • Following, modifying and creating new checklists and processes

Skills Required:

-
Ability to work under pressure, create solutions and adapt to change:

  • A
    positive attitude and BRILLIANT phone manner
  • Data Entry with
    high attention to detail (a MUST) & the ability to Multi-Task:
  • Ability to work well in a team, even when it is busy
  • Knowledge of Word, Excel & Outlook
  • Highlevel customer service
  • Ability to pick up new computer systems and software programs
  • Enthusiastic, flexible and not afraid to get your hands dirty or learn new skills with a varied workload
  • Take pride in, and be responsible for your work, and understand the importance of working to a high standard to support our clients

BONUS POINTS IF YOU HAVE;

  • Bookkeeping knowledge and
    Xero experience
  • Knowledge of
    ServiceM8:
-
WordPress and/or
Social Media experience

  • Knowledge of writing Business Systems, Procedures and Checklists

YOU MUST LIKE BIG DOGS as we have a four-legged team member who is also the laziest member of the team, but nevertheless, he is a full-timer.


Application Process


If you have the above skills, please submit your resume with a cover letter explaining why you should be considered for this role.


Please note:


  • There will be a training period at the commencement of this job, and these hours will be paid at a reduced rate.

Job Types:
Full-time, Part-time, Casual

Part-time hours: 25-38 per week


Salary:
$ $30.00 per hour


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Eltham,

VIC:
Reliably commute or planning to relocate before starting work (required)


Application Question(s):

  • Do you like dogs?
  • Do you smoke?
  • What is your vaccination status?
  • Will you be proactive in learning new software?
  • What makes you a great team member?
  • How many days & what hours can you work?
  • Are you willing to travel to Eltham for work?

Experience:


  • Reception: 1 year (preferred)
  • Office administration: 3 years (preferred)

Work Authorisation:

  • Australia (required)
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