Sales/customer Service Specialist - Castle Hill, Australia - Choice Paper

Description

• Main point of contact for answering incoming phone calls (transferring call if necessary, handling queries, taking messages, deliveries updates/queries etc.).
• Credit card payments taking down credit card details via phone and passing this information onto Accounts to process.
• Handling queries around freight.
• Stock returns (raising customer stock return / liaising with customer to organise collection of stock, completing the process of paperwork and forwarding to. accounts once stock has been received into the warehouse).
• Performing ad hoc administration duties.
• Updating price books, scheduling calls back, updating CRM records, scheduling call back reminders and detailing outcome in the CRM.
• Assisting Customers in product information.
• Assist Choice Paper to develop a strong relationship and rapport with customers.
• Organising sample products to customers.
• Organise meeting appointments for sales team.
• Maintaining and expanding customer relationships.
• Provide exceptional customer service.
• Create new records where needed, update and maintain customer details/outcome of conversations in our CRM "CreataCRM".
• Monitor PubTic for any changes within hotel groups and update the CRM / Team accordingly.

• Strong professional communication skills.
• Proficient in Microsoft word and excel.