Team Leader Client Support Service - Melbourne, Australia - Asylum Seeker Resource Centre (ASRC)

Asylum Seeker Resource Centre (ASRC)
Asylum Seeker Resource Centre (ASRC)
Verified Company
Melbourne, Australia

2 weeks ago

Olivia Brown

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Olivia Brown

beBee Recruiter
Description
Team Leader Client Support Service

  • Volunteer / Charity / Community
  • Social Work
  • Melbourne
  • Permanent / Full Time
14/6/202- Values-driven Organisation

  • Excellent Employee Benefits
  • Flexible Working Arrangements
About the Asylum Seeker Resource Centre

Founded in 2001, the Asylum Seeker Resource Centre (ASRC) is Australia's largest human rights organisation providing support to people seeking asylum.

We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being.

We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

We are a value-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food provisions, casework and legal services.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation's vision that people seeking asylum can live safely, sustainably, independently and equally.

Our Values

The human rights of people seeking asylum and refugees are at the foundation of all we do and the workforce makes it happen, doing the work to bring the vision and purpose to life.


Our organisational values are:

  • Welcoming
  • Authentic
  • Courageous
  • Collaborative
About The Role

The Team Leader Client Support Service is a brand new role created to lead and build a cohesive team of staff and volunteers focused on rapid, high-quality and impactful service delivery through the lens of trauma informed practice.

While managing the day-to-day workflow, priorities, rosters and efficiency of their team this role is crucial in contributing to continuous improvement in service delivery, including identifying emerging challenges, implementing real time feedback and participating in the development of key policies and procedures to support the ASRC's frontline staff and clients.

This Team Leader Client Support Service will work closely with the broader Humanitarian Services portfolio to promote, implement and actively role model a trauma-informed practice and human rights based, strengths-based and client-focused approach to the ASRC's clients.

About You

  • Demonstrated people management and program leadership experience
  • Qualifications and experience as a social worker, case worker or related discipline
  • Adaptive and excellent complex interpersonal capabilities with the ability to influence others in support of ASRC clients
  • Ability to provide clear team leadership and direction and to build a collaborative, effective and professional team culture
  • Ability to problem solve, multitask and support the team to make decisions in the best interest of the client in a fast moving environment.
  • Experience with trauma informed practice, human rights based approach and strengths based practice approach.
  • Demonstrated experience in psychosocial assessment and crisis response and providing service coordination and support to people seeking asylum, refugees, or clients with complex needs
  • Excellent organisational skills and ability to adapt in a continually changing environment.
  • High level skills, experience and understanding of working with culturally diverse populations and commitment to cultural inclusive practice.
  • Experience and understanding the impacts of trauma, homelessness, mental health, child protection and family violence.
Lived experience of seeking asylum in Australia is highly desirable.

Knowledge of policy and issues impacting on people seeking asylum in Australia as well as previous experience working within a not-for-profit environment, would also be advantageous.

Employee Benefits

Joining the ASRC means being a part of the largest human rights organisation in Australia, supporting refugees and people seeking asylum.

We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:


  • Flexible Working Arrangements
, including the ability to work remotely

  • Annual Leave Loading of 17.5%
  • Additional discretionary leave provisions including:
  • Bonus Paid Leave over the December-January Holiday Season
  • Leave due to Cultural or Religiously Significant Events
  • Aboriginal or Torres Strait Islander Leave
  • Leave for Staff Seeking Asylum
  • Gender Affirmation Leave
  • Free onsite car and bicycle parking
  • Salary packaging (up to $15,900 per year tax free)
  • Entertainment Packaging (up to $2,650 per year tax free)
  • Discounts via HR systems provider at grocery and retail outlets
  • Close proximity to public transport (100 metres from Footscray station and buses)
Position Description
Please find the Position Description here to address the Selection Criteria:
Application Process


  • Applications close 11:59 pm
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