Student Advisor Manager - Sydney, Australia - ILSC Education Group

ILSC Education Group

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Student Advisor Manager, ILSC & Greystone College Sydney

Overview of role

ILSC Education Group is one of Australia's largest and fastest-growing language and vocational schools, known for the quality, rigour and variety of programs that are tailored to best meet international student needs and interests.

ILSC Programs include General English, English for Academic Purposes, IELTS Preparation, Cambridge Preparation, and a variety of engaging Elective classes.

Greystone College offers students a suite of business-focused vocational programs.

The Student Advisor Manager plays a crucial role across Sydney campuses in developing and leading a team of student service staff while working internally with local teams, and externally with agent partners and ILSC & Greystone College sales and marketing staff.

The main function of the role is to provide exceptional leadership and knowledge in all areas of student services.

The role is based at the Sydney campus. There is no working from home flexibility with the role.

Reporting to the National Student Advisor Manager, the Student Advisor Manager is engaged under the terms of The National Employment Standards (NES) and the Educational Services (Post-Secondary Education) Award 2020.

DUTIES & RESPONSIBILITIES:
The duties of this position include, but are not limited to:

Human Resource Management:

Student Services staff recruitment:
Under the direction of the National Student Advisor Manager:

Manage and develop the recruitment process, including conducting interviews and hiring of student advisors and student services/reception teams at Sydney campus
Ensure proper induction and training
Manage probation, performance improvement and annual reviews

Ongoing training:

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Facilitate national advisor training sessions to ensure consistency in policies and procedures

Crosstrain with other departments

Staff management:

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Supervise and support advisor and student service teams as well as managing their schedules, requests for leave and cover

Manage requests for local marketing and sales support (i.e. agent fairs, school tours etc)

Student Services:
Advising

Coordinate and provide student advising services to Sydney students (ELICOS & VET)
Ensure student advising and reception service is consistent, professional, timely, and proactive
Ensure service delivery procedures are in line with ILSC & Greystone College's guidelines
Coordinate with ELICOS and VET departments on intake preparation
Manage walkin students and ensure successful conversion
Adhere to national registration's policies and procedures
Ensure special duty of care is followed for underage students on campus
Manage nonacademic issues and escalate exceptional cases as needed
Coordinate with VET and ELICOS academic managers in managing ongoing student issues
Deliver advising support for student management of financial matters such as refunds, instalment payments and financial difficulty
Knowledge of inhouse mental health services for students as well as student's own health insurer services

Compliance:

Strong background in regulatory framework (ESOS Regulations 2019, PRISMS, immigration visa requirements)
Understanding of country and school risk level implications when counselling new and current students
Understanding of Standards for RTOs and RPL (Recognition of Prior Learning)
Understanding of Academic Probation and Intention to Report process and procedures for students (both academic and financial ITR)

Other:

Organise and lead regular meetings with local teams and ensure that they are promptly updated on any company changes
Support special national projects
Maintain strong working relationships with local and offshore sales teams and agents
Actively uphold ILSC's mission, vision and core values
Develop, foster and instil the ILSC philosophy with new staff
Coordinate strategies and efforts with colleagues in the enforcement of the "English Only" policy
Maintain of a safe, tidy and organized work area
Lead and participate in CSR initiatives
Attend general staff and team meetings and training sessions as assigned
Support reception as needed

Selection Criteria:

Level of Education Required:

Certificate and / or Diploma in business administration, marketing, customer service and other relevant business fields

Experience & Skills Required:

Three to five years experience in the international education industry
Two+ years in a supervisory role
Effective and clear written and oral communication in English
Proven skills in customerservice
Able to respond appropriately and promptly to a variety of enquiries from current and prospective students, agents and sales teams
Able to find information and problem solve
Able to work collaboratively with other departments
Able to be flexible and adaptable
Able to problem solve
Able to manage time and systems
Able to plan, organize, set prior