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Haymarket

    Senior Consultant - Haymarket, Australia - Psi Services Llc

    Psi Services Llc
    Psi Services Llc Haymarket, Australia

    5 days ago

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    Full time
    Description
    We are Talogy.
    The talent management experts.
    We craft solutions that screen, select, develop, and engage talent worldwide.

    By uniting the leading psychologists, data scientists, developers, and HR consultants we bring the power of psychology and technology together so you can make the best data-driven people decisions.

    With more than 30 million assessments delivered each year in more than 50 languages, we help clients discover organizational brilliance.

    We walk our talk, and passion fuels what we do.

    We are technology nerds and people people, who are energized by innovation and collaboration — winning together as a team of 650+ colleagues by uniting the leading talent experts across the globe.

    Our mission is to help people meet their potential.

    In striving for this mission, we are daring, go the extra mile, take ownership, and expect a lot from each other.

    But most of all, we care deeply — about our customers, and about each other.
    At Talogy, we arehumble masters ,flexible experts , andhuman scientists.

    About the RoleThe role of Senior Consultant adds significant value to Talogy's Talent Management business, as this work is crucial to designing and delivering excellent client solutions, as well as leading account management and growth opportunities with clients and for taking on a leadership role within the Australian team.

    With a high degree of autonomy and flexibility, you will have close working relationships with the Sales and Client Experience teams.

    You are generally expected to work local time) from Monday to Friday, however we provide a high amount of flexibility and alternative working hours can be agreed with your manager.

    As flexibility is a two-way street, you will also agree to work outside typical office hours when working with others across time zones.

    We practice a hybrid working model so a mixture of working from home and the office is standard for this role.

    There will also an element of travel to and from client sites as well as additional interstate and international travel as needed.

    Who We Are Looking For?This opportunity is ideal for a focused and proactive person who has begun their talent management consultancy journey either in another consultancy or in industry and is willing to develop their consulting skills in a variety of applied talent disciplines – assessment, development, or accredited training.

    If you are a creative thinker who thinks broadly around solutions to client talent challenges and can learn new skills and information quickly to apply those in a variety of situations, this role might just be the perfect fit for you.

    To thrive at Talogy you are also commercially minded, seek progression and embrace the prospect of being part of a growing organisation, where you can personally make a difference.

    Role ResponsibilitiesThe following role responsibilities should be considered in light of the business plan, which has a strategic focus on people, growth, marketing, client projects and operational improvement.

    Service Delivery (Billable Work)(40%)

    This role will be responsible for managing the delivery of transactional services, as well as managing the delivery of client services and projects.


    Responsibilities include (but are not limited to):
    Project management of psychometric assessment processes, i.e., client brief, candidate contact and support, arrangement of appointments, and administration of assessments
    Preparation of psychometric appraisal reports in line with Talogy standards and within pre-determined timeframes
    Delivery of feedback to clients on candidate psychometric results
    Delivery of feedback to candidates on psychometric assessment results
    Delivery of 360-degree surveys including participant contact, data management, and report generation
    Delivery of 360-degree survey feedback to participants
    Delivery of exit surveys including candidate contact, data management, individual reports, and group analysis / reporting
    Lead the design and project management of organisational surveys (and any other client surveys) including system design, respondent management and support, data analysis, and reporting
    Design and deliver training workshops e.g., Psychometric accreditation courses, leadership, and employee development programs
    Other project support as required
    Account Management(20%)

    This role will support client enquiries, provide technical support, and will assist in the ongoing and proactive leadership of client relationships.


    Responsibilities include (but are not limited to):
    Expert user of the relevant Psychometric Assessment Systems (such as Talogy Tech), including credit updates, upgrades, norm development, user notifications, raising technical issues via 'support tickets'
    Be a key 'Technical' contact person for resolving psychometric system issues
    All client records, case notes and communication maintained to the highest levelas agreed in discussion and with feedback from your line manager(on CRM, H drive, Timesheets, Share Point, etc.)
    Be a key point of contact for client queries and proactive support in engaging with clients on a monthly basis
    Management of client account plans and reviews including scheduling and presentation development (including client analysis)
    Business Development and Marketing(25%)

    This role will also focus on the management of client enquiries and will support in the delivery of business development and marketing activities as required.


    Responsibilities include (but are not limited to):
    Initial client enquires managed, including a detailed 'client brief' and responded to with relevant product / service information
    Proactive identification and targeting of business development opportunities, including research, client calls and meetings/presentations
    Effective communication and collaboration with Client Experience representatives
    Development of client proposals and tenders and support the Sales team in doing the same
    Attend, and at times present at relevant networking and corporate events (e.g., AHRI, APS, etc.)
    Support with the development of suitable marketing materials for client presentations, newsletters, case studies, project management of events, such as client presentations, conference presentations, webinars
    Support in other business development / marketing activities as required
    Corporate and Administrative Support (15%)

    This includes maintaining professional conduct within the organisation, undertaking general administrative duties as required, and ensuring current systems and processes are managed effectively, reviewed, and developed as required.


    Responsibilities include (but are not limited to):
    Records / Process Management
    Management of client records to ensure up-to-date information is recorded on CRM and Share Point
    Ensure all invoices for each assignment are correct in the invoice tracker (or CRM) in a timely manner
    Timesheet recording maintained to the highest level and submitted weekly for approval
    Ensure compliance with all Company procedures relating to recording, maintenance and management of assignment and candidate details into database
    Ensure all candidate care and confidentiality processes are adhered to
    Remain aware at all times of policies regarding ethics and professional conduct
    Ensure all relevant Test Administration and Privacy Documentation is current and aligned with relevant privacy legislation and guidelines established by the Australian Psychological Society (APS)
    Review, refine and develop systems and processes as required
    Development of Terms of Engagement Agreements for new and/or existing clients
    General / Administrative Duties
    Proactively looks to support the team when not fully utilized
    Ensure a professional standard of conduct is maintained
    Offer a first-class level of service to all staff engaged in assignment activities to add value to their efforts
    Active participation in weekly internal meetings (i.e., approx.
    2– 3hours per week) including the input of weekly activity notes to the weekly minutes document
    Coordinate and contribute to informal and formal communication between consultants and clients (including operations, professional development, and formal internal meetings), candidates and other parties
    Maintain awareness and knowledge of all current assignments as well as client names and contacts for all current assignments in progress
    Role RequirementsAn experienced individual from the local industry or consulting sectors
    Qualifications in Psychology (or in a related subject at an equivalent Bachelor or master's level)
    Working towards Registered Psychologist and/or Endorsed Organisational Psychologist status
    Willingness to learn and apply Talogy's core solutions and assessments
    Previous experience in talent assessment, people development, or facilitation / accreditation training
    Experience in managing client assignments
    Experience in consulting on talent and assessment challenges, people development, or workshop facilitation and accreditation training
    Track record in the design and delivery of best practice assessment services
    Experience of preparing or contributing to proposals and selling consultancy projects and services
    It is desirable to have a well established local professional network
    Strong Microsoft skills; Outlook, Word, Excel, and Power Point
    QualificationsEducationRequiredBachelors or better in I/O Psychology or related field.#J-18808-Ljbffr
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