Social Media Advisor - Sydney, Australia - NSW Government -Department of Customer Service
Description
Social Media Advisor, 12-month temporary opportunity, Hybrid working, Sydney based. Grade 7/8
- 12month temporary opportunity
- Work with a team passionate about customer experience and meaningful outcomes.
- Handle various tasks: Produce engaging content, strategise and deploy effective paid activities and support customers with enquiries, requests and comments on social.
The Department of Customer Service Cluster Social Media team is responsible for the channel strategies, content publications, paid activities and customer care of several social media assets owned by DCS agencies, including Service NSW, NSW Fair Trading, SafeWork etc.
Regardless of your specific area, we are a collaborative team where you will get the opportunity to work, learn and develop within all our focus areas.
Key responsibilities include:
- Supporting the development of consistent and effective social media communication across the cluster social media channels.
- Monitoring and reporting on metrics to continuously improve social media performance.
- Provide strategic oversight of channels and activities.
- Assist in managing social media channels, including posting, moderation, and amplification, to meet social media objectives and create an exceptional customer experience.
- Engaging in social media discussion, and delegate or respond to audience requests/enquiries to create a twoway dialogue with the community.
- Building strong stakeholder relationships to promote social media literacy across the cluster.
- Keeping up to date with social media and wider communication trends.
Essential Skills and Experience to be successful
- Demonstrated expertise as an inhouse or agency Social Media Operator or similar.
- Proficient stakeholder and relationship management skills, proven ability to work across multiple tasks, and desire to build healthy partnerships.
- Proven track record of developing and implementing organic activities or paid campaigns on social media.
- Experience with moderating social media content.
- Experience in the delivery of reports.
- Demonstrated proficiency with common social networks and their content studios and ads managers.
- Experience with content creation tools such as Canva or Photoshop.
- Experience using CRM social media tools.
What we need from you:
***An up-to-date CV and a brief cover letter outlining how your skills and experience are?aligned to the role.
Salary Clerk Grade 7/8, with the base salary for this role starting at $101,947 base plus superannuation
Closing Date:27th July am)
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.
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