Manager, Quality Assurance - Melbourne, Australia - Victoria Legal Aid

Victoria Legal Aid

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Location:
Melbourne | CBD

Job type:
Full time / Ongoing

Organisation:
Victoria Legal Aid

Salary:
$122,401 - $155,782

Occupation:
Administration/Secretarial

Reference:
VG/1674MQA

Lead and manage quality audit and compliance functions to provide high quality legal services for VLA.

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Full time, ongoing position:

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Salary based on experience, range: $122,401 - $155,782 plus super:

Up to $15,900 in salary packaging and hybrid WFH & office model

About the role:

As the leader of VLA's quality assurance program, you will manage a team of legal quality auditors and compliance officers.

Your responsibilities include promoting quality legally aided services, managing quality assurance responses, and maintaining accurate records of quality audit and compliance results.

You will also be responsible for implementing a new framework, policies and procedures to support continuous improvement in legal practice.

Additionally, you will represent the Legal Practice Directorate on internal and external groups and committees, providing strategic support to the Associate Director, Grants and Quality Assurance, and the VLA leadership team.

This role is based at our Melbourne CBD office on Wurundjeri Country._

About you:

Experience in or demonstrated understanding of legal practice management, legal administration or investigations.
Demonstrated people management and leadership capabilities including proven experience in successfully developing, managing and motivating a team.
Knowledge of or an ability to quickly gain knowledge of quality assurance and risk management principles.
Excellent written and oral communication skills.

About Victoria Legal Aid:

We provide legal representation to those who need it most.

With over 1000 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we.

We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse.

Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits:

Focus on worklife balance including flexible working arrangements
Hybrid work from home & office model
Training and professional development opportunities
Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
Opportunity to join Myki Commuter Club (and salary package the cost)
Supportive team environment in modern offices (including free gym and endoftrip facilities at our CBD office)

How to apply:

For further information review the attached position description or contact Emma Hunt AD, Grants & Quality Assurance on

Applications close by 11.59pm on Thursday 8 February 2024

Other relevant information:

VLA is committed to putting the safety and wellbeing of children first.