Technical Support Manager - Sydney, Australia - Latitude IT
Description
Our client seeks a Deskside Support Manager to lead and enhance our on-site technical assistance. Join us to ensure seamless operations and exceptional user experiences.Role Overview:
Manage a team of support specialists, resolve technical issues, and optimize deskside support processes for a productive and collaborative work environment.
Responsibilities:
- Lead deskside support team, providing guidance and technical expertise.
- Ensure timely issue resolution, minimizing disruptions.
- Collaborate with IT leadership for aligned support strategies.
- Oversee hardware, software, and peripheral deployment and maintenance.
- Monitor metrics and enhance service quality.
- Handle escalations and critical incidents.
Qualifications:
- Bachelor's degree or equivalent experience; Master's preferred.
- Proven deskside support or technical leadership experience.
- Strong technical proficiency in hardware, software, and OS.
- Excellent communication and interpersonal skills.
- Familiarity with ITSM tools.
- Certifications in relevant areas a plus.
Benefits:
- Competitive salary and bonuses.
- Comprehensive benefits package.
- Professional growth opportunities.
- Collaborative and innovative work environment.
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