Customer Service Manager - Lidcombe, Australia - DOOLEYS LIDCOMBE CATHOLIC CLUB LTD

DOOLEYS LIDCOMBE CATHOLIC CLUB LTD
DOOLEYS LIDCOMBE CATHOLIC CLUB LTD
Verified Company
Lidcombe, Australia

4 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description
DOOLEYS is looking for a dynamic, energitic and customer focused Customer Service Manager to lead a thriving team.

DOOLEYS is a community club that welcomes all members of the community. We offer a variety of well-appointed
dining, entertainment and function facilities at two Sydney locations. In addition, to regular Club facilities, DOOLEYS
Health and Fitness offers a broad range of health and fitness facilities and service to support Club members.

DOOLEYS offers a range of secure facilities and social intra-clubs to all members and practices harm minimisation to
ensure our members enjoy a safe environment whilst enjoying Club's offerings. DOOLEYS commitment to their
employees includes a strong focus on providing ongoing feedback and development to ensure employees achieve
their best during their employment at DOOLEYS.

The purpose of this role is to provide day to day leadership and support to the operational service team alongside
priority of key customer service responsibilities. The Customer Service Manager will promote the DOOLEYS group, will
handle customer queries and complaints and provide feedback to Club Managers to ensure the highest standard of
customer service is delivered to members and guests.


Key Responsobilies:

  • Building knowledge continuously and keeping up to date on professional or
procedural aspects of the role.

  • Maintaining overall responsibility of operations during a shift.
  • Ensuring the effective and efficient operation of Club operations through active
leadership.

  • Attract, retain and grow membership through active engagement with members
and guests.

  • Ensuring all business transactions are conducted in an ethical, professional and
legal manner.

  • Timely reporting and/or escalation of incidents or potential threats to security or
safety.

  • Other duties as directed by Operations Manager & or Executive Manager.
  • Minimum 2 years experience in a Supervisor role.
  • Previous customer service experience.
  • Demonstrated experience in leading and managing a team.
  • Proven ability to build and manage relationships in a fastpaced.
  • Exceptional customer service skills, with the ability to establish rapport.
  • Outstanding interpersonal and communication skills.
This is a fantastic opportunity to take on a role where you can make a differece.
- how has your experience has prepared you for this role?
- what you would contribute to our team culture?
- what challenges have you faced in your role and how you overcame them?
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