IT Support Analyst - Perth Airport, Australia - SGS

SGS

Verified Company

Perth Airport, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Company Description
We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.

Job Description SGS is seeking an IT Support Analyst to join the team based in our Head Office new Perth Airport.**
Your responsibilities will include, however not limited to:

Provides Level 2 support and resolutions for moderate complexity technical issues and incidents escalated by the Global Service Desk and end users.
Provides world class customer service to the SGS Australia enduser community.
Evaluates enduser needs, defines technical problems, and generates solutions for resolutions.
Coordinates between the end users, local, regional and global support teams and vendors to resolve Level 2 breakfix incidents and issues.
Tracks, monitors, documents and communicates with endusers for the requests, issues and incidents through to completion using the Service Now system.
Ability to interact with a wide range of stakeholders.
Similar experience in an operational/support engineer type role
Experience providing IT support and project work onsite and remotely
Great written and verbal communication skills.

Additional Information

WHY WORK FOR SGS?
Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS.

As a company, we have embraced the shift to flexible work
Sustainability is embedded in our culture and the way we do business
Paid parental leave
Paid time for volunteering day and blood donations
Corporate health & wellbeing offers
Ongoing learning & development
Career development opportunities (Nationally and Globally)
SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.