Customer Service Representative - Rhodes, Australia - IRI Worldwide (Australia)

IRI Worldwide (Australia)

Verified Company

Rhodes, Australia

2 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Let's be unstoppable together

What will you be doing?

Being a Customer Service Representative for Circana Shopper Panel, you will provide support on a range of enquiries whether it be helping a panel member install scanner software on their smartphone or assisting them with scanning their shopping via the scanner app whilst engaging and retaining our panel members.

The target is to ensure excellent service standards, respond efficiently to member inquiries and maintain high member satisfaction.

If you are the type of person that enjoys variety, being proactive and contributing ideas to drive both engagement and customer success you will enjoy this role.

It really is an exciting, busy and varied role

Responsibilities:

Manage inbound and outbound calls during regular business hours, this will include;

Communicate with panel members and coordinating their resources
Building sustainable relationships and trust with panel members
Handling member complaints, providing appropriate solutions and alternatives within the time limits
Following communication procedures, guidelines and policies
Liaising with internal departments when required
Identifying and assessing members needs to achieve satisfaction
Timely execution of all tasks

Requirements:

Experience in a call centre, or similar customer service role (inbound or outbound), preferred.

Minimum 1 year experience with a ticketing system, e.g. Zendesk/ Salesforce
Strong customer support/service skills
Ability to multitask, prioritise, and manage time effectively
Excellent verbal and written communication skills
Handson approach, ability to priorities your day in a fastpaced environment
A genuine passion for dealing with people
Keen eye for detail with a cando attitude
Microsoft office (Excel, Outlook, Word)

Circana Behaviours

As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organisation.

Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:

Stay Curious: Being hungry to learn and grow, always asking the big questions
Seek Clarity: Embracing complexity to create clarity and inspire action
Own the Outcome: Being accountable for decisions and taking ownership of our choices
Center on the Client: Relentlessly adding value for our customers
Be a Challenger: Never complacent, always striving for continuous improvement
Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
Commit to each other: Contributing to making Circana a great place to work for everyone

Location
This position can be located in the following area(s): Sydney

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