Customer Service Representative - Salisbury, Australia - Astrum Recruitment

Astrum Recruitment
Astrum Recruitment
Verified Company
Salisbury, Australia

1 week ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

About The Company

Our client is a global leader in the Fire & Security solutions helping protect people, property and assets using world-class brands.

We have 3 opportunities to start based in South of Brisbane.


About The Role
Our client is looking to add to their team and require
2 x Customer Service Specialists.

The role is a mixture of dealing with and amending Customer Accounts, processing credits, following up invoices with government clients in addition to reporting and ensuring that records are compliant to Australian Standards.

It sits within a great team who thrive on providing High Level Customer Service & Delivering results.

  • Experience working in a Call Centre environment is a _
    MUST_ _to be considered for this position._

Day to day duties include:


  • Handling inbound emergency calls in a professional manner
  • Making outbound calls to new and existing clients
  • Listening to customers and determining appropriate course of action
  • Recording accurate customer information
  • Complying with policies and procedures
  • Maintaining confidentiality of customer information

Skills and Experience

  • Background and experience working in a customer Service/call centre environment
  • Demonstrate a high level of integrity and work/personal ethics
  • Ability to prioritise and manage numerous tasks simultaneously
  • Excellent listening skills, empathetic, caring and patient
  • Strong attention to detail

Benefits

  • Work with a Global Company that offers career progression
  • Further education supported after 12 months of employment
  • Modern open plan office facilities located close to public transport
  • Free onsite parking
  • Paid overtime for public holidays
  • Work from home 23 days a week
  • Causal dress attire
  • 4 weeks annual leave
  • Rotating roster
  • Full vaccination not required
So if you are qualified, professional, customer service driven and are looking to make your next career move


Salary:
$65,000.00 per year


Benefits:


  • Work from home

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Salisbury, QLD 4107: Reliably commute or planning to relocate before starting work (preferred)

Experience:


  • Inbound call centre: 1 year (preferred)
  • Outbound call centre: 1 year (preferred)
  • Customer service: 1 year (required)

Work Authorisation:

  • Australia (required)
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