Wholesale - Customer Service & Experience - Melbourne, Australia - Jivaro

Jivaro

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Dynamic and Growing Fashion Business

Amazing Culture
Fantastic Inner-City Location

This is an exciting opportunity to join a leading Australian fashion retailer in a fun, fast-paced environment.

This role will oversee the B2B Customer Experience from the moment the Sales team have secured the Season's order through to delivery of product to the Customer and all after sales experience.

In a dynamic and progressive business, you will be consumer focused, and numbers driven.

It will provide you with the opportunity to work collaboratively with the team but also autonomously to drive sales service levels.

Responsibilities include:

Building and developing client relationships
Troubleshooting order and delivery issues
Processing all customer orders
Creating style masters and uploading styles onto the nominated buying platform.
Liaise with the Production Team and Warehouse to track deliveries and ensure that all styles are delivered within major customer delivery windows.
Liaise with delivery partners and DCs to resolve delivery issues to ensure all stock is delivered and available on time
Administration of invoices and credit invoices
Attend fortnightly budget meeting to inform CEO of order status for current and following month
Intermediate level Excel skills
Wholesale experience is essential
Excellent communication skills and ability to build strong relationships
Strong ability to prioritise and multitask
A positive and proactive attitude, to maintain and uphold the values of the business
Experience in a customer service role or similar