Customer Service Representative - Hawthorn, Australia - ARA Property Services

ARA Property Services

Verified Company

Hawthorn, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Position
:
Customer Service Representative

Location
:
Hawthorn, Victoria

Employment type
:
Full-time (4 days at office and 1-day remote work)

Are you someone who is a people person, reliable, and loves problem-solving? We need you at ARA, a highly reputable national company that is rapidly expanding in Australia and New Zealand

About the role
Reporting to the Customer Service Business Lead.

This is a great opportunity for talent like yours This role is a strong blend of customer care, administrative work, consultative querying, and problem solving.

We are seeking a Customer Service Representative to provide excellent customer service to internal and external clients. You will play a big role in laying a strong foundation for ARA's growth

Duties include (but are not limited to):

Provide excellent customer service and effectively handle phone liaison with clients and response to existing and new queries
Manage the existing contract database and issue new contract agreements
Process purchase orders and prepare invoices, quotations, and associated administrative procedures and documents to support the accounts
Identify customer needs, clarify information, manage client enquiries, and disputes
Manage client files and changes associated with them e.g., client contracts and requirements
Assist the Customer Service Business Lead and team where required

About you

A Diploma in Customer contact, Certificate III in Business (Customer Engagement) or studying towards the qualification (highly desirable)
Demonstrate previous experience in customer service in the cleaning industry (highly desirable).
Excellent interpersonal and communication skills (written and oral), high ability to manage conflict resolution and problem solving with a wide range of customers
Tech Savvy proficient computer skills in MS Office suite. A knowledge of invoice management is a plus
Effective organise, problem solving, multitasking and time management skills to efficiently prioritise and meet competitive deadlines
Ability to work as a great member of our team, with the ability to exercise independence
Initiative and a proactive approach to work and undertaking tasks outside of core requirements

What we can offer

Competitive Salary and tenure award
Professional development opportunities
Novated Lease Facility
Membership in Lifestyle benefits programmes gives you access to generous employee discounts
Employee Assistance Programme for you and your family
Private health insurance discounts

About the Company
ARA Property Services is a national commercial cleaning and property maintenance company.

Through our commitment to excellence and drive to be better, ARA Property Services, formerly CMC Property Services, has earned a prominent reputation and enjoyed significant growth in the commercial cleaning industry for over 20 years.

Several awards were won:

the 2018 Australian Achievers Awards, the 2015 FMA Industry Award for Collaborative Partnerships, and the 2015 BSCAA Victoria Excellence Awards.

We are specialists in the cleaning and maintenance of offices, retail outlets, commercial buildings, multi-sites, educational facilities, and aged care facilities.

We are a provider of integrated property maintenance services, offering contract cleaning, maintenance services, carpet steam cleaning, professional window cleaning, graffiti removal, and emergency property-related services.

Our extensive customer base, spanning the capital and most regional areas throughout Australia and New Zealand, provides us with clear insight into the unique requirements of all our customers.

Salary:
From $58,000.00 per year

Benefits: