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Rutherford

    Service Advisor - Rutherford, Australia - RDO Equipment Australia

    RDO Equipment Australia
    RDO Equipment Australia Rutherford, Australia

    2 days ago

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    Description

    We have an opportunity at ourRutherford branch for a Service Advisor. A varied role that will see youworking with a range of equipment across John Deere Agricultural Machinery.

    The key responsibilities of thisrole will include but not limited to:

  • Providing excellent customer service, seeking customer feedback and giving advice to customers over the phone
  • Monitor and manage daily workflow, compliance with company defined procedures
  • Assigning jobs to Service Technicians, following up with employee issues or concerns, scheduling and conducting in-house Service Technician training
  • Maintaining product knowledge and some liaison with the Parts department, as necessary
  • Addressing and resolution of customer disputes, in conjunction with the Service Manager
  • Timely completion of warranty and WIP requirements in conjunction with the Service Manager
  • Reviewing all repair work before releasing to the customer, maintaining product knowledge and some liaison with the Parts department as necessary

    • You will bring the following skills and experience to the role:

  • Mechanical Trade Certificate
  • Previous experience of engine overhauls and major repairs including electrical, hydraulic and diagnostic skills.
  • Strong supervisory/management experience with the ability to lead, mentor and develop your team
  • A current and valid driver's licence
  • A mature attitude and logical and methodical approach to your work
  • Possession of high-risk work tickets and/or licenses would be highly regarded
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