- Perform professional on-site Installation and Commissioning of Thermo Fisher Scientific equipment and support other instrumentation as the need arises
- Train your customers in the accurate and safe operation of the equipment
- Visit Customer sites for regular Maintenance Services such as Planned Maintenance, Repairs and proactively resolve difficult Breakdowns.
- Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, PM reports and Service Reports.
- Interpret customers' needs and take ownership for problem resolution
- Partner with local, regional and global specialist teams, use digital tools to provide remote resolution and improve the customer experience
- Proactively resolve difficult repairs by using the Service Escalation process and liaising with APJ and Global Service Specialists.
- Be a strong and efficient communicator with customers, our support teams and commercial teams
- Travel throughout a designated service region on short notice to support Thermo Fisher's products
- Support customers in an on-call and after-hours capacity according to the Thermo Fisher policy and be remunerated accordingly
- Accurately maintain parts inventory, test equipment, tools, and technical data
- Ensure that critical metrics are met and achieve Customer Satisfaction objectives
- Interacts with customers to offer and close the sale of service contracts and other service products.
- Discuss Life Sciences Service Products with customers and provide leads to Australasia Service Sales Rep as they arise.
- Bachelor's degree with science or engineering major, or equivalent experience plus strong technical/scientific competence.
- Requires a minimum of 2 years of relevant instrument experience in field service engineering, experience working with Life Science equipment is desirable
- Proven IT skills, networking understanding and Linux proficiency
- Candidate must possess excellent people skills to represent the company in a professional manner.
- Exceptional communication skills as well as analytical and planning skills.
- Ability to work independently, manage time/priorities, and maintain composure under high levels of demand is vital
- Ability to adapt and thrive through organizational change and uncertainty.
- Embodies company 4i values of integrity, intensity, innovation, and involvement.
- Able to travel up to 25% of the time including interstate and international travel
- A competitive salary and performance related bonus structure
- Access to Thermo Fisher's global University
- Exposure to market leading & innovative technologies
- Career development opportunities in a leading global organisation
-
Field Service Engineer
3 days ago
Thermo Fisher Scientific Malaga, Australia Full timeAs a field service engineer in our team, you will have a key role in supporting our customers in WA and across ANZ as required. You will work with technically innovative instruments to provide service, technical expertise and support. You will help resolve customer critical issue ...
-
Mechanical Engineering Service Technician
1 week ago
Heat Exchangers Beckenham, Australia**Work Location**: 6 Landrial Ct Beckenham WA 6107 · **About the business** · Heat Exchangers WA (HEWA) was established in 2003 with one goal in mind, to be the very best cooling tower & plate heat exchanger service centre in Australia. · HEWA are committed to developing and serv ...
-
Mechanical Engineering Service Technician
1 week ago
Heat Exchangers WA Pty Ltd/Apis Enterprises Australia Pty Ltd Beckenham, Australia**Work Location**: 6 Landrail Ct Beckenham WA 6107 · **About the business** · Heat Exchangers WA (HEWA) was established in 2003 with one goal in mind, to be the very best cooling tower & plate heat exchanger service centre in Australia. · HEWA are committed to developing and serv ...
-
Field Service Engineer
3 days ago
ThermoFisher Scientific Malaga, Australia Paid WorkJob Description · At Thermo Fisher Scientific, each one of our 125,000 outstanding minds has a unique story to tell. Join us and contribute to our singular mission Enabling our customers to make the world healthier, cleaner and safer. · Introduction: · As part of the Thermo Fishe ...
-
Mechanical Designer
1 day ago
Transmin Malaga, AustraliaThe opportunity to work with a world class provider of engineered equipment · - Convenient NOR location · - Friendly and focused team environment · Transmin is a world-class provider of innovative engineered equipment, and aftermarket parts and services to the mining resources an ...
-
Mechanical Designer
2 days ago
Transmin Malaga, AustraliaThe opportunity to work with a world class provider of engineered equipment · - Convenient NOR location · - Friendly and focused team environment · Transmin is a world-class provider of innovative engineered equipment, and aftermarket parts and services to the mining resources an ...
-
Front Counter Customer Service
3 days ago
Motion Asia Pacific Malaga, AustraliaOpportunity for progression within the business · - Work within a supportive team environment to ensure your success · - Diversified business to keep you interested · If you are highly motivated individual who has industry experience and a passion for delivering the best customer ...
-
Site Services
6 days ago
Transmin Malaga, AustraliaMechanical fitter to join our service team for ongoing site service works · - The opportunity to work with a world class provider of engineered equipment · - Focused and friendly team environment · Transmin is a world-class provider of innovative engineered equipment, and afterma ...
-
Mechanical Tradesperson
6 days ago
Enerflex Malaga, Australia**Transforming Energy for a Sustainable Future.** Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more ...
-
Boilermaker - Workshop
1 week ago
Transmin Malaga, AustraliaConvenient NOR location - Malaga based workshop · - The opportunity to work with a world class provider of engineered equipment · - Friendly inclusive work environment · Transmin is a world-class provider of innovative engineered equipment, and aftermarket parts and services to t ...
-
Casual Mechanical Fitters
1 week ago
Transmin Malaga, AustraliaMalaga based workshop · - Friendly team environment · - Opportunity to work with a world class provider of engineered equipment · Transmin is a world-class provider of innovative engineered equipment, and aftermarket parts and services to the mining resources and bulk material ha ...
-
Mechanical Fitter
3 days ago
Transmin Malaga, AustraliaMalaga based workshop with the opportunity for site work · - Focused and friendly team environment. · - The opportunity to work with a world class provider of engineered equipment · Transmin is a world-class provider of innovative engineered equipment, and aftermarket parts and s ...
-
Casual Trades Assistant
1 week ago
Transmin Malaga, AustraliaMalaga based workshop · - The opportunity to work with a world class provider of engineered equipment · - Friendly team environment · Transmin is a world-class provider of innovative engineered equipment, and aftermarket parts and services to the mining resources and bulk materia ...
-
Human Resources Coordinator
5 days ago
POWERTECH PTY LTD Malaga, Australia**Description**: · Powertech is an Electrical Engineering Services Provider delivering HV/LV & E&I engineering, installation, commissioning, testing and operations and maintenance services to our clients in the Mining & Minerals, Oil & Gas, Energy & Utilities, Refineries & Infras ...
-
Commercial Analyst
1 week ago
POWERTECH PTY LTD Malaga, Australia**Description**: · Powertech Pty Ltd is an Electrical Engineering Services Provider delivering HV/LV & E&I testing, commissioning, operations and maintenance and engineering services to our clients in the Mining, Oil & Gas, Utilities, Renewable Energy and Defence sectors across A ...
-
Site Services
3 days ago
Transmin Malaga, AustraliaOpportunity to work with a world class provider of engineered equipment · - Friendly and focused team environment · - Additional flexi days for full time staff · Transmin is a world-class provider of innovative engineered equipment, aftermarket parts and services to the mining re ...
-
Tekla Steel Detailer Draftsperson
4 days ago
Zec Engineering Malaga, Australia**Zec Engineering** is a family run business in Malaga who pride themselves on "Delivering the Promise". · Through building great relationships, quality workmanship and delivering on the promises we make, we continue to organically grow. We love innovation and moving with times. ...
-
Trade Sales and Customer Service Traineeship
3 days ago
MIGAS Apprentices & Trainees Malaga, AustraliaJob ID · 5751 · Type · Full time · Location · Malaga, WA · Positions · 1 · **The Opportunity**: · We are seeking a Trade Sales and Customer Service team member to join **BOC Gas and Gear** at their workshop in **Malaga**, 13km from the Perth CBD. · Undertaking this job will allow ...
-
Operations Manager
3 days ago
Transmin Malaga, AustraliaDiverse role working in a team environment · - WA owned and operated OEM celebrating over 35 years success · - Thriving work environment balanced with good work life balance. · Are you a seasoned professional with a passion for managing high-performing teams and have a background ...
-
Shipping Officer
1 week ago
Roam Engineering Malaga, AustraliaRoam Engineering is an Australian based company that specialises in the design, supply, and construction of telecommunications and power transmission infrastructure. Roam Engineering prides itself on offering first-class service and high-quality products to our customers. · We ar ...
Field Service Engineer - Malaga, Australia - Thermo Fisher Scientific
Description
Job Description
At Thermo Fisher Scientific, each one of our 125,000 outstanding minds has a unique story to tell. Join us and contribute to our singular mission Enabling our customers to make the world healthier, cleaner and safer.
Introduction:
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer
How will you make an impact?
As a field service engineer in our team, you will have a key role in supporting our customers in WA and across ANZ as required. You will work with technically innovative instruments to provide service, technical expertise and support. You will help resolve customer critical issues and provide customer feedback to our global and local teams while developing your professional skills at the same time.
What will you do?
Required Qualifications:
What's in it for you?
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.