Account Specialist - Sydney, Australia - Tyro

Tyro

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Why work for us
We're not just like every other bank.

Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people.

You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business.

Our over 600 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all.

Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.

Take a look here what it's like to work at Tyro

A little bit about the function you will be a part of*The Customer Success team is a huge part of Tyro's growth and success and responsible for managing a portfolio of Retail and Hospitality customers who are medium and above in size.

We actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of service than other banks.

Your accountabilities
Reporting to the Customer Success Manager, you will be a vital member of the Account Management team. Working alongside Customer Success Specialists, you will support the retention and engagement initiatives for our Tyro Customers.

This newly created role will ensure that Tyro is providing a superior service to all our existing customers. This role is blend between administrative support and customer engagement.
Take a look what it's like to be part of the Tyro team.

Main activities

Assist with Banking enquiries, discussing the KYC process for clients interested in banking, lending manual assessments
Providing support to the customer's Post Boarding journey for new to Tyro customers
Engage our customers via various backbook calling campaigns such as:
Lending Awareness Campaigns
TBA Awareness Campaigns
Increasing the take and use of the Tyro App
The recruitment of pilot participants for upcoming products
Strategic retention calls based on transaction data
Provide administrative support in areas such as:
Rate review process by creating quotes
Time sensitive administrative tasks such as Add / Remove forms, Direct Debit changes

Perks & Benefits
We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more

Our Story

Launching in 2003, Tyro has grown to become Australia's largest EFTPOS provider of all ADIs outside the big four banks.

With over g00 staff, $34 billion in transactions in FY22, we're much more than an EFTPOS provider - Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA).

With
10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses.

Values

Wow the Customer:

We love our customers and we want them to love us too.

Be Good:

We're open and transparent, and we do the right thing even when nobody's watching or it's really hard.

Commit to Greatness - We think big, move fast and dare to be different. We're always asking "what's next?"

Stay Hungry - We ooze passion and determination and we play as a team to win.

Win Together - We are a united team. With growth mindsets and without ego, we embrace diversity to collaborate, innovate and accelerate.

Privacy and Submitting your Application*- Tyro does not accept unsolicited agency CV's. Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes._