Desktop Support Officer - Hobart, Australia - Axiom Technologies

Axiom Technologies
Axiom Technologies
Verified Company
Hobart, Australia

2 weeks ago

Olivia Brown

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Olivia Brown

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Description
We are looking for the capable resource to coordinate ranging from simple activities to more complex plans.

This role will provide onsite/ on-call assistance to end users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.


IT Skills and Experience

  • Desired Experience:
  • Computer OS/Peripherals troubleshooting
  • Handling Different PC Operating Systems ( Windows 7/8 and 10)
  • Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
  • Basic knowledge of SOE and group policies
  • Printer support
  • Good knowledge of MS Office tools installation & troubleshooting
  • Excellent customer service and people skills
  • Field experience supporting a variety of technologies and services
  • Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
  • Ability to manage time and resources to meet or exceed expectations in highprofile situations while maintaining professionalism under pressure
  • Ability Restart/bounce the Azure components/clusters/VMs.
  • Identify issues at Azure level and resolve.
  • Printer troubleshooting
  • Ensure the effective support and delivery of system tools SCCM, Intune to support the transition to Windows.

Personal Attributes:


  • Excellent Enduser computing skills.
  • Good knowledge of Infrastructure support.
  • Strong analytical and problemsolving capabilities
  • Well organized and extremely detailoriented
  • Strong customer service ethic and great communication skills, both oral and written
  • Passionate about delivering quality no matter what you are doing
  • Can work both independently and in a collaborative teamoriented environment
  • A selfstarter, motivated to push the limits and think outside of the box
  • Fondness for solutions that are simple, elegant, and effective
  • Ability to work with and maintain confidential information

In-depth knowledge of:

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • PC\Laptop hardware
  • PC\Laptop peripherals, including printers
  • Mobile devices

Basic knowledge of:

  • Active Directory
  • Exchange
  • Apple OS
  • SCCM

IT Qualifications

At least two of the following:

  • PC\Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification

Experience in a similar role

  • 4+ years of relevant experience.
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