Customer Experience and Insights Specialist - Charlestown, Australia - Allianz Australia

Allianz Australia

Verified Company

Charlestown, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need.

So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health.

Let's care for everyone's tomorrow so we can create a better future together.

Customer Experience and Insights Specialist | New Castle, Sydney, Perth- Help bring our purpose to life- Take pride in the difference you'll bring to customers- Space to do things differently

Are you inspired by getting the best solution for your customer through the use of data?

This role will see you supporting the business to drive an organisational focus on our customers and improve our service delivery.

This is achieved through the review, development, management, monitoring and on-going improvement of a variety of customer metrics

You'll be responsible for:

Supporting the development and delivery of data led insights and ongoing reporting on customer metric performances
Speaking with customers to understand their overall customer experience
Coordinating regular customer experience training and information sessions for employees which supports continuous customer experience improvements
Building strong relationships with stakeholders to drive innovative approaches to improve the overall customer experience
Supporting the NSW Personal Injury business in achieving performance targets and ensuring controls are in place for all customer related Deed requirements

Important to your success:

Ability to prioritise effectively and manage competing resource demands across a specialised team
High attention to detail and completing tasks thoroughly and accurately with the ability to identify errors and inconsistencies within data
Demonstrated ability to build effective relationships with business stakeholders
Excellent verbal and written communication skills.
Analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions is highly desired

What's on offer?- Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes- Enjoy a high-trust culture that empowers you to use your skills and abilities to achieve a meaningful impact- You'll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our customers and our community

About us
Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.

Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Let's care for tomorrow.

For using data to build outstanding customer experiences

. Care to join us?

Job Level:

Professional

Location:

Charlestown, NSW, AU, 2290
Available until:03/03/2023

Area of Expertise:

Customer Services & Claims

Unit:

Allianz Australia

Employing Entity:

ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

22335