Customer Service Officer - Thornbury, Australia - Exel Workforce

Exel Workforce
Exel Workforce
Verified Company
Thornbury, Australia

4 weeks ago

Olivia Brown

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Olivia Brown

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Description
Our client are a dairy dessert manufacturer based in Thornbury, creating sensational desserts that make people smile.

The company have been operating for over 35 years and there desserts can be found in many well-known restaurants and supermarkets across Australia and New Zealand.


We are seeking someone to join our client's team in a customer service role with responsibility for incoming sales orders, outbound logistics and offering general support to their broader office team.


ABOUT YOU:


You are an energetic, outgoing person who thrives on providing exceptional customer service, possesses great organisational skills with excellent attention to detail and enjoys resolving matters efficiently and effectively.

You have at least two year's experience in a similar customer service role, preferably within a manufacturing or logistics environment.


KEY RESPONSIBILITIES:


  • Process all customer orders
  • Manage EDI process, including ASN, SSCC, invoicing, etc.
  • Manage customer enquiries
  • Manage Orders and distribution from 3rd party warehouse
  • Book transport and timeslots
  • Follow up with transport regarding delivery enquiries
  • Liaise with company customers and sales team representatives and ensure clear communication
  • Liaise with production regarding customer order requirements
  • Maintain customer pricing
  • Ensure all sales orders are invoiced
  • Manage distributor complaints and feedback
  • Create customer credits and match to correct invoices
  • Maintain good and professional relationships with customers and distributors
  • General admin duties

FUNCTIONS & RESPONSIBILITIES:


  • Contribute to a positive and productive work environment
  • Ensure all paperwork is completed in an accurate and timely manner
  • Constructively participate in sales and planning, QA, and other meetings as required
  • Contribute to a culture of continuous improvement
  • Other duties as agreed
Prior experience in food manufacturing or transport and logistics will be highly regarded.


Job Types:
Full-time, Permanent


Salary:
$55, $70,000.00 per year


Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location:
One location
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