Customer Service Officer - Sydney, Australia - James Hardie

James Hardie

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Global market leader with over 134 years brand presence

Join a fun, collaborative & high performing team with growth opportunities
Based in Sydney CBD, minutes from bus and train stations

James Hardie Industries is the world's #1 producer and marketer of high-performance fibre cement and fibre gypsum building solutions.

As a local manufacturer, trusted innovator and industry leader James Hardie empowers homeowners across Australia to achieve their dream home with premium quality exterior cladding solutions.

Our business is fast-paced, and our people are smart in the way they solve problems, driven in their pursuit of results, and real in the way they build relationships and work together.

The Opportunity

Reporting to the Customer Excellence Supervisor, you will be responsible for fulfilling customer orders and maximising interactions to ensure James Hardie's mission to drive the highest standards in service levels are met and maintained.

Based in Sydney CBD, you will join a team of 12 in working collaboratively to manage internal and external stakeholder queries, order placements and fulfillments all while delivering exceptional service.

Key Responsibilities

Handle an average of 3060 calls per day
Order placement & order fulfilment
Delivery of exceptional Customer Service
Provide accurate information in response to customer product enquiries
Identify and generate sales opportunities that will result in the purchase of James Hardie products

About you

Minimum of 2 years customer service in Call Centre/Contact Centre environment
SAP is strongly preferred; Salesforce desirable, but not essential
Experience with online ordering and online chat services would be highly regarded
Excellent communication and problem solving skills
Must be flexible to work between 7.30am 6pm, Monday to Friday, on a weekly rotating roster

What we offer

Stable growth at a global building products manufacturer
Bonus scheme for all eligible employees
Product discounts
Paid parental leave of 16 weeks for the Primary Carer (including super) and two weeks for secondary
2 Volunteer days per year
Plenty of employee rewards and benefits including a rewards and recognition program
Online shopping discounts
International & domestic development and progression opportunities
Access to thousands of free selfdevelopment modules via James Hardie University
Networking opportunities with annual business conferences with Award gala dinners
Free annual health checks
Employee Assistance Program access for you & your immediate family members

Why James Hardie?
Our company culture is built on providing a foundation of "Zero Harm" and creating a positive impact in communities. We have a relentless focus on achievement, learning and continuous improvement.

We lead the markets in which we play and provide the opportunity for people who value clear vision and a diverse culture to build a career in one of the most well-recognised manufacturing brands.

It's Possible with James Hardie