Licensing & Customer Service Officer - Indigenous - Melbourne, Australia - Karlka Recruiting Group

Karlka Recruiting Group

Verified Company

Melbourne, Australia

2 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Ongoing Employment Opportunity

Salary is $60,000 $65,000 package inclusive of Superannuation
Indigenous Identified position
Contract is fulltime 40 hours per week and working hours will be negotiated
Federal Government Agency
Box Hill, Melbourne

About the company

Karlka Recruiting Group has partnered with a
Federal Government Agency to engage an
Licensing & Customer Service Officer - Indigenous Identified.
This position is located in their busy Melbourne office for an initial
contract is full-time 40 hours per week contract/ working hours will be negotiated.

About the Position

As a member of the service team you will play a key role in meeting our contractual service requirements and the company's service standards and protocols.

All employees need to uphold our stated values:
leadership and vision, teamwork, integrity, and making a positive difference.

Duties for Licensing and Customer Service delivery;

Provide quality service handling of enquiries related to licensing and general enquiries via telephone, facsimile, online and inperson.
Conduct Followup requests for additional information. Issue approved licence cards and approved business certificates within service timeframes.
Enter enquiry details accurately and within timeframes into the tracking system.
Undertake mail/postal activities including stakeholder notices and returned mail

- redirection follow-up. Conduct outbound calls in line with team requirements.

Support team members to ensure team performance goals are met

Requirements/Skills

At least three (3) years relevant experience in frontline customer facing roles within an administrative or office environment.
Experience within Government statutory or compliance environment (highly regarded).
Year 12 secondary education

Benefits working with Karlka Recruiting Group