Call Centre Representatives - Melbourne, Australia - 4C Recruitment

4C Recruitment

Verified Company

Melbourne, Australia

3 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

World leading education company

Hybrid roles 2 days per week in the office, 3 days from home
Full training provided

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Global online education company:

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Full training provided - great career prospects:

Hybrid roles
2 days per week in the office, 3 days from home:

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Competitive remuneration package + incentive payments + great culture
Join a world leading global education company in their Student Advisory team.

Support new students during their onboarding, providing in depth information about their programs and online learning, and be a contact point for all inbound enquiries.

Student Success Advisors provide support and information to students across a portfolio of programs.

Responsibilities:

Build rapport with students, delivering a high level of support about their online studies from enrolment to completion of their program
Welcome and onboard new students and prepare them for online academic study
Meet individual and team based KPI's
Establish and nurture excellent relationships and share knowledge with your colleagues
Work as part of a high performing team

Success criteria:

Experience in high volume customer service & call centre environments (inbound/considerable outbound calling)
Excellent relationship builder and "can do" proactive attitude
Clear and engaging communication style and the ability to interact with people from a diverse range of cultural, educational, and professional backgrounds
Salesforce CRM skills highly regarded
Enthusiastic team player
Ability to work under pressure in a challenging environment, prioritise and problem solve
Higher Education experience and/or knowledge of the Australian education sector is preferable but not essential