Raging Waters Sydney - Prospect, Australia - Palace Entertainment

Palace Entertainment

Verified Company

Prospect, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Raging Waters Sydney is the place to make lifetime memories.

Offering water slides, attractions and one of the biggest wave pools - Sydney's biggest water park has something for everyone.

We are currently looking for a:
Raging Waters Sydney - Retail Team Member

About the role:
Retail Team Members are responsible for service delivery to guests and driving sales through Guest Engagement. They need to uphold store housekeeping and merchandising standards in order to optimize Guest Experience.

Retail Team Members at Raging Waters Sydney are responsible for driving sales through the engagement of customers, suggestive selling, and sharing product knowledge.

Roles & Responsibilities:

Provide customer service and sales delivery at In Park Services, High Tide Store and any other Raging Water Sydney Retail outlets.- Initiate service interactions with all Guests.- Promote products that are discounted or new to the store.- Ensure transactions are processed correctly.- Demonstrate knowledge of current services and products.- Process any in-park sales as efficiently as possible to maintain the highest quality Guest Service.- Maintain outstanding store condition and visual merchandising standards.- Recommend and display items that match customer needs.- Keep up to date with product information.- Distribute promotional flyers as required.- Conduct tasks to contribute to store operations (open and closing, cleaning, re-stocking).- Ensure all displays and shelving are stocked.- Work to ensure all products are brought to the store prior to park opening.- Carry out stock control activities as directed and prior to the last Sunday of each month.- Assist guests with locker enquires.- Maintaining strong park knowledge.- Assist in other areas associated as required, to ensure these areas operate as efficiently as possible.- Responsible for assisting with area cleanliness including sweeping, rubbish pick-up, emptying bins, maintaining birthday & cabana areas and work areas.- To carry out all duties and responsibilities as assigned by the Retail Coordinator, General Manager or member of the Management Team.

Workplace Health & Safety (WHS):

Follow and comply with Work Health Safety policies, procedures and guidelines.
Correctly use all safety and personal protective equipment
Act as a role model by demonstrating safe work behaviours.
Report WHS incidents, injuries and safety activities to your direct Manager and First Aid at the time it occurs.
Promote proactive hazard/ near miss reporting. Report any hazards or near-miss incidents to your direct Manager and the People & Culture Director.
Attend Work Group Meetings to discuss and promote safety.

Languages:
Fluent English

Skills:

Excellent communication skills and competency in conflict resolution.
Basic understanding of sales principles and customer service practices.
Friendly, helpful, confident and engaging personality.
Be able to handle multiple priorities simultaneously.
Ability to interact in a professional and positive manner.
Strong time management and organisational skills with attention to detail.
Analytical problemsolving skills.
Ability to promote stock, and complete the purchasing process.

Experience:

Previous experience in customer service and/or sales.
Knowledge of pointofsale systems.
Basic computer experience, with competency in Microsoft Office (Excel, Word, Outlook, Power point).

Any other relevant comments:

Ability to work flexible working hours including but not limited to weekends, evenings and public holidays.
Must be available to work a minimum of twice per week during the peak season.
Adhere to the Company Code of Conduct policy.
Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates.
Be able to work in all weather conditions including sun and rain, hot and cold climates, indoor and outdoor work.
To carry out all duties and responsibilities as assigned by your Direct Manager, General Manager or any member of the Management Team.
Adhere to the Employee Handbook content and requ