Guest Service Agent - Melbourne, Australia - AccorHotels

AccorHotels

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Company Description

Sofitel Melbourne On Collins is one of Melbourne's premier luxury hotels.

Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne.

Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation - trams and trains are just outside the door.

Part of the Accor group, Sofitel Melbourne is known for its beautiful rooms, its superb Atrium Bar and its delectable No35 restaurant.

We support our employees to develop and grow through regular and ongoing training, internal promotion opportunities and opportunities to relax through our employee events calendar.

Job Description:

A Guest Service Agent - Communications is there to assist our guests with all of their enquiries.

You will get to know everything about the hotel, which makes it the perfect place to start if you are looking for a career in the hotel industry.

Your key responsibilities include:

Responding to all incoming calls (both internal and external) and dispatching as required
Promoting the hotel's services and products
Taking restaurant and special event reservations
Completing wakeup calls
Communicating with a diverse range of people in a professional manner
Ensuring all in house entertainment is played/screened according to schedule
Maintaining guest histories and profiles

Qualifications:

To be successful in in the role of a Guest Service Agent, your skills and attributes include:

Exceptional communication skills both written and verbal
The ability to remain calm in high pressure situations
Demonstrated versatility in responding to guest requests
Minimum 6 months' experience in a luxury hotel environment

Additional Information

Your benefits at Sofitel Melbourne On Collins include:

Lateral and developmental growth opportunity
Regular staff engagement activities
Accor ALLHeartist staff discounts including accommodation, dining and partner offers;
Convenient CBD location, close to public transport
Uniform and dry cleaning of your business attire.

Accelerate your career now by joining Melbourne's 'Hotel for the Arts', that blends French style and elegance with the best that Melbourne has to offer.