Patient Experience Officer - Sydney, Australia - NSW Government -South Western Sydney Local Health District

NSW Government -South Western Sydney Local Health District

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Employment Type:
Permanent Full Time, 38 hours per week

Location:
Fairfield Hospital

Position Classification:
Administration Officer Level 5

Remuneration:
$73, $75,219.36 per annum

Requisition ID:
REQ461967

Application Close Date:04/02/2024

Interview Date Range: 07/02/ /02/2024

About the Opportunity

The role of the Patient Experience Officer will be one that is customer focused and passionate about delivering a great customer experience every day.

This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff.

The focus of the role is improving the experience for patients located in the waiting room of the Emergency Department.

The role will oversee the coordination of patient and carer communication in the emergency department waiting room.

***
Where You'll Be Working

Fairfield hospital is located in one of NSW's largest LGA's and is a hub of diverse cultures, ethnicities and socioeconomic backgrounds.

This brings a range of experiences to hospital employees and provides varied learning and development experiences for all levels of Medical, Clinical, administrative and support roles.

Fairfield Hospital provides a chance to work closely with patients and the community whist providing a strong learning environment and exposure to a variety of disciplines and specialties.

The team at Fairfield Hospital is supportive and encouraging, with the senior members of the hospital always looking for ways to enrich the experience of the team.

The hospital sits close to public transport (T-Way), Public Schools, a major shopping centre and has an onsite cafeteria.

How to Apply
To be considered for this position, please ensure you address the selection criteria as thoroughly as possible.

Demonstrated customer focused service delivery skills
Demonstrated resilience, flexibility and initiative
Excellent interpersonal skills, in particular the ability to interact well with all emergency department staff.
Demonstrated ability to work independently with mínimal supervision
Computer literacy
Sound negotiation skills
A demonstrated understanding of patient experience in a clinical setting
Ability to work as part of a team.

Need more information?

Additional Information

Stepping Up - Close the Gap

Workplace Giving Program

South Western Sydney Local Health District employees also have the opportunity to make a difference to help those less fortunate.

Visit the Workplace Giving Program for more information.

Salary Packaging
South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details.

Transforming Your Experience

Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services.

Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential.

SWSLHD upholds the CORE Values - Collaboration, Openness, Respect and Empowerment.

To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
***- All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate certifying the worker cannot have any approved COVID-19 vaccines available in NSW._

***- SWSLHD is committed to driving a child safe culture that upholds children and young people's rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse._

At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don't just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of _?? _Aboriginal and/or Torres Strait Islander _?? _background, people with a disability and people from the _L_G_B_T_Q_I_+_ community to apply._