Service Coordinator - Newcastle, Australia - Superior People Recruitment

Superior People Recruitment

Verified Company

Newcastle, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Our client is seeking an experienced Service Coordinator, for their security business.

As part of a focused and proactive administrative team you will provide excellent customer service and ensure client records are maintained and in order.

A TYPICAL DAY will have you answering client calls, logging call information, processing sub-contractor and client invoices, liaising with technical staff, managing client invoice issues and issuing and processing incoming invoices

In addition you'll

Collect, analyse and allocate the daily work for the Service Technicians using key systems.
Coordinate with local Service Centres and subcontractors for a technician to be available to attend a site at the required time.
Coordinate the installation of high volume repeating small install requirements (Business Protect)
Provide a high level of customer service keeping clients updated on the delivery of their expected services.
Prepare and distribute forward tentative schedules based on work volume.
Monitor the backlog queue for these jobs and close out within the agreed time frame.
Collate date & reporting to National clients
Mange and ensure incoming cases are actioned within timelines to meet required KPI's
Miscellaneous administration tasks as necessary to support the Service Centre.
Ensure familiarity and compliance with all policies and procedures in relation to the role

What we offer
We need you to bring your exceptional customer service experience to a dynamic and expanding company

In return we offer:

A chance to work in a leading technology company
Company culture that fosters career development
A teamfocused workplace that supports flexibility, diversity and inclusion
A fun, dynamic and friendly work environment
Regular employee engagement activities like pizza, and charity days, free coffee and fresh fruit every day
Our popular peer to peer recognition scheme
Bonusly
Supportive management and so much more

What you need to succeed

Sound customer service skills customer satisfaction being a primary KPI.
Typically requires a relevant qualification or experience in administration.
Proven experience working in a dynamic team in a fastpaced workplace environment.
Works in an organised manner, able to keep track of multiple work streams.
Highly skilled in managing high call volume, with customers, suppliers and technical staff (e

g:
Service Technicians, Project Managers)

Excellent communications skills written and verbal.
Sound computer systems experience.
Excellent problem solving skills.

Successful applicants will be required to complete a full criminal history check prior to employment.

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