Nbn Provisioning Specialist - Melbourne, Australia - Optus

Optus

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

NBN Provisioning Specialist:

Date:18-Jan-2023

Location:
Melbourne, Australia

Company:
Singtel Group

Job Summary
The key responsibility of the role will be managing the connection of Fixed products for SoHo/Micro customers. This can take many different forms, and each day is different from the rest.

There is a high degree of problem solving & critical thinking required for the role, and someone who is a quick learner of internal systems will be at a distinct advantage.

Key Responsibilities:

Answer incoming & outbound fixed customer enquiries promptly, competently and professionally
Identify opportunities to tailor promotion towards customer selfserve & refer to online channels to instil customer selfserve behaviour
Provide a differentiated level of On Boarding experience and churn threat customers
Having the ability to understand customers product offerings and underlying needs therefore providing the appropriate tailored solutions
Demonstrate flexibility with customers, using highly developed negotiation skills to address their issue / query within boundaries of products and empowerment level.
Resolve customer complaints within specified timeframes and ensure commitments are followed through to resolution
Ensure all customer contact is accurately recorded in the appropriate systems/ databases to assist with future contact or followup

Experience and Qualifications

Previous customer service experience
Thorough knowledge of the Optus Products
Professional/technical skills
High attention to detail
Ability to quickly absorb new information and support new products
Competent performance rating for current Optus employees
Ability to build customer loyalty by providing a high level of customer service
Proven ability to manage stress in a high volume work environment
Commitment to the Optus values
Highly developed interpersonal and problemsolving skills
A high level of personal accountability

- task

Value and manage customer relationships

We understand that flexibility means different things to different people.

We're proud to offer a variety of options to work in different ways, such as our Blended Ways of Working and job share.

Our Blended Ways of Working lets our people work across home and our offices. Please talk to us about how we can make this role work for you

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.