Sales and Service Coordinator - Sydney, Australia - people2people

people2people

Verified Company

Sydney, Australia

5 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Company:

people2people are working on a rare opportunity for a driven and detail-oriented customer service or sales representative to join the growing team of a multi-national electronics company.

Boasting strong employee tenure and career progression into a number of different departments, this company is a leading household name within the electronics industry and emphasises long-term relationships with its clientele.

Reporting to the Sales & Service Manager, you will join a team of five Sales and Experience Coordinators, across the below key duties:

Escalating repair, credit, or complaints where necessary to management through a ticket system
Monitoring current case escalations, updating clients on the status of their requests, and liaising with internal management to facilitate a positive customer experience
Processing sales orders through NetSuite
Regular warranty reporting through Oracle
Keeping clientele updated on current offers and providing additional information as requested
Undertake other administrative duties where required
Working collaboratively team environment to achieve monthly team sales targets

About You

Permanent fulltime working rights
You have a minimum of two years customer service, sales or sales support experience.
Previous exposure or interest in the electronics industry would be beneficial but is not required
You are a passionate problem solver with the confidence to ask questions when uncertain
Excellent verbal and written communication skills
Strong attention to detail
You can build rapport and maintain strong working relationships.