- Perform Customer Service duties for both face to face and via telephone
- Be part of a multidisciplinary team to achieve patient services of the highest quality;
- Respond to and resolve issues and provide a prompt service in line with expectations;
- Work with colleagues and other administrative staff to achieve efficient and effective management of the patient journey throughout the Practice.
- Book and confirm patients for Planning CT, Treatment, Nursing Review, Procedures and Consultations.
- Have sound knowledge of all Oncology booking and treatment procedures.
- Provide efficient & compassionate service to all patients, while maintaining a good working relationship with all staff members.
- Liaise with both internal and external support staff i.e. Imaging departments CNCs;
- Accurate and timely data entry into our medical record system Mosaiq.
- Maintain appointment diaries and taking initiative to ensure sessions are fully booked.
- Oversee incoming call management, timely response to messages and answering of calls within three rings.
- Participate in the identification and implementation of service improvement initiative
- The ability to work unsupervised and within a team
- You are highly organised and efficient
- You are focused on delivering positive patient experiences
- You have oncology or health experience with knowledge of Mosaiq or other electronic medical record (EMR) and practice management system
- Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential
- Ongoing opportunities for professional development to keep up to date within a rapidly developing global organisation
- Internal career development opportunities globally
- A rewarding purpose-led organisation that provides positive outcomes to patients everyday
- The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments
- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
- 12 weeks paid parental leave
- Learn and grow with our award-winning development programs
-
Booking Officer
1 week ago
Queensland Health Brisbane, AustraliaAbout Us · Children's Health Queensland is a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales. · We are committed to collaborating with all of our healthcare partners, most impor ...
-
Booking Officer
2 weeks ago
Queensland Health Brisbane, AustraliaAre you passionate about outcomes for children and young people across Queensland? · We're committed to providing life-changing healthcare for children and young people for a healthier tomorrow. · About the Child and Youth Community Health Services · The Child and Youth Community ...
-
Booking Officer
3 weeks ago
Queensland Health Brisbane, AustraliaAbout the role · - The purpose of this role is to provide an efficient administrative support service to the Metro North Virtual Emergency Department (MN VED) clinical staff and patients with a high level of customer service, through a virtual and telecommunication platform, by d ...
-
Booking Officer
1 week ago
Queensland Health Brisbane, AustraliaAbout the role · This position is responsible and accountable for assisting with the management of the waiting lists in accordance with Queensland Health Policy. · About you · - Respect - demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively a ...
-
Booking Officer
1 week ago
Queensland Health Brisbane, AustraliaAbout the role · This position is responsible and accountable for assisting with the management of the waiting lists in accordance with Queensland Health Policy. · About you · - Respect - demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively a ...
-
Booking Officer
2 weeks ago
Queensland Health Brisbane, AustraliaAbout the role · The purpose of this role is to provide an efficient administrative support service to the Emergency and Trauma Centre clinical staff and patients with a high level of customer service by demonstrating empathy, respect, teamwork and compassion. This position will ...
-
Booking Officer
3 weeks ago
Queensland Health Brisbane, AustraliaAbout the role · - To provide an efficient and effective administrative support service that demonstrates a high level of customer service through understanding, empathy, patience and a positive attitude. · - To provide accurate and timely information and assistance to clients an ...
-
Booking Officer
2 weeks ago
Queensland Health Brisbane, AustraliaAbout the role · - The purpose of this role is to provide an efficient administrative support service to the Emergency & Trauma Centre (ETC) clinical staff and patients with a high level of customer service by demonstrating empathy, respect, teamwork and compassion. This is a con ...
-
Booking Officer
3 weeks ago
Queensland Health Brisbane, AustraliaAbout the role · - To provide an efficient and effective administrative support service that demonstrates a high level of customer service through understanding, empathy, patience and a positive attitude. · - To provide accurate and timely information and assistance to clients an ...
-
Booking Officer
4 days ago
Queensland Health Brisbane, AustraliaAbout the role · To provide an efficient and effective administrative telephony support service that demonstrates a high level of customer service through understanding, empathy, patience and a positive attitude. This role may support flexible working arrangements including remot ...
-
Bookings Officer
5 days ago
Queensland Health Brisbane, AustraliaAbout you · - Respect - demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively and balances the needs of all stakeholders with utmost respect to all people at all times · - Teamwork - collaborates effectively, develops talent, values difference ...
-
Booking Officer
1 week ago
Queensland Health Brisbane, AustraliaAbout the role · Position provides a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude. · About you · - Respect - demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively and balances the needs ...
-
Booking Officer
3 days ago
Queensland Health Brisbane, AustraliaAbout the role · Provide an efficient booking service for all patients and provide efficient utilisation of booking time available for Consultants, and Clinicians. Position provides a high level of customer service, demonstrating understanding, empathy, patience and a positive at ...
-
Booking Officer
3 days ago
Queensland Health Brisbane, AustraliaAbout the role · The purpose of this role is to provide an efficient administrative support service to the Emergency & Trauma Centre (ETC) clinical staff and patients with a high level of customer service by demonstrating empathy, respect, teamwork and compassion. This position w ...
-
Administration Bookings Officer
2 weeks ago
Brisbane Private Hospital Brisbane, Australia**Brisbane Private Hospital - Administration Officer** · - **Administration Bookings Officer - Day Surgery Unit**: · - **1 Full time role - Monday to Friday**: · - **Discounted parking and meals**: · - **$ $34.35/hr plus super** · **The Opportunity** · Our Administration Services ...
-
Administration/ Booking Officer
2 weeks ago
Queensland Health Brisbane, AustraliaAbout the role · Provide efficient administrative support service to the staff and patients of Metro North Virtual Healthcare Services (MN VHS) with a high level of customer service, through a virtual and telecommunications platform, by demonstrating empathy, respect, teamwork, a ...
-
Patient Bookings Officer
1 week ago
GenesisCare Auchenflower, AustraliaAt GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. · Your life's best work · We have exciting openings for Patient Bookings Officers to join the GenesisCare ...
-
Bookings Officer
3 weeks ago
Labourpower Recruitment Services Port of Brisbane, Australia$34.57 per hour - temp to perm potential · - Ample on site parking · - Newly renovated and modern working environment · - Port of Brisbane location · - Monday to Friday 7.00am-3.00pm · We are seeking an experienced administrative office to support the bookings processes of a nati ...
-
Booking Officer Urology Outpatients
3 weeks ago
Queensland Health Brisbane, AustraliaMetro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population. · This is your opportunity to join the dedicated team of pr ...
-
Queensland Health Brisbane, AustraliaAbout Us · Children's Health Queensland is a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales. · We are committed to collaborating with all of our healthcare partners, most impor ...
Patient Bookings Officer - Brisbane, Australia - GenesisCare
Description
Your life's best work
We have exciting openings for Patient Bookings Officers to join the GenesisCare Clinic located in Auchenflower.
Your role will be to ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels as well as monitoring and reacting to patient feedback. On offer will be permanent, full-time positions.
More Specifically, you will:
We're interested in hearing from people who have:
Benefits of joining our team:
About GenesisCare
We are 1,300+ highly trained healthcare professionals and support staff in Australia designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 30,000 patients annually.
People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together." If you'd like to make a difference, join us at GenesisCare.
Covid 19 Vaccination Requirement
In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence of vaccination and comply with the requirements of the Public Health Order prior to appointment.
Applications Close: COB Thursday 2nd May 2024