Retail Customer Service Officer - Morayfield, Australia - Australia Post

Australia Post
Australia Post
Verified Company
Morayfield, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Job no:


Brand:
Australia Post


Categories:
With our customers


Work type:
Casual Part Time


State:

QLD

Location:
Morayfield

Every year, all over Australia, around one million customers walk into one of Australia Post's 4,400 Post Offices. And it's our retail teams who make sure that every experience they have is a great one.


So if you have not just a knack for great customer service, but a real passion for connecting with people from all walks of life, then you've come to the right place.


About the role
-
Opportunity to join our Relief Team across our Brisbane North Outlets:


  • You will receive hands on training for 12 weeks Part Time 5hrs per day:
-
You will then move to our Casual on call roster:


  • Relief role requires travel to outlets on a roster:
-
Casual Rate Paid + 12% Super

Relief Locations include:
Aspley, Bribie Island, Brookside, Caboolture, Kippa Ring, Morayfield, Moreton Bay BH, North Lakes, Redcliffe, Sandgate, Strathpine and Virgina


Retail Customer Service Officers are members of the teams that work in our Post Offices, offering the full range of Australia Post products and services.

We solve problems, find solutions, help out and pitch in - while always looking for ways to make our customers' days too.

A day in the Post Office could see you:

  • Performing customer sales and service transactions
  • Maintaining a cash advance accurately which includes handling and processing cash, cheques, credit cards and EFTPOS
  • Promoting and processing a broad range of financial agency transactions through Australia Post's technology systems
  • Conducting and processing a number of identity services transactions, including Australian Passport Interview establishing an applicant's identity with a highest levels of accuracy and compliance
  • Promoting our products and services through upselling and crossselling, merchandising and other promotional activities
  • Accepting mail items for lodgement, and accurately assessing any applicable charges
  • Building rewarding relationships with customers by understanding their needs
  • Preparing outward mail for despatch through including presentation and the cancelling of stamps
  • Assisting with administrative duties such as stocktaking and record maintenance
  • Maintaining commitment to Australia Post's Occupational Health and Safety standards
What are we looking for?

Besides being a friendly, considerate person with a real passion for great customer service, you'll need to be able to:

  • Lift up to 16kg of mail repeatedly
  • Stand up for most of your shift
  • Be flexible for additional hours, as well as changing shift times or locations
  • Work as part of a team to deliver the best possible service and solutions to our customers
Together, our differences make us stronger

We're all ages, genders and abilities, and we come from all walks of life. We're you.

As one of Australia's largest employers - with 35,000 employees and an extended workforce of more than 70,000 - we're laser focused on building a workforce that reflects the vibrant communities we serve.

And we know an inclusive workforce is better for business too.

Ready to take the next step in your career?

Get started by registering your interest


Advertised: 23 Feb 2023 E. Australia Standard Time

Applications close: 16 Mar 2023 E. Australia Standard Time
More jobs from Australia Post
See all jobs of Australia Post