Civil Design Customer Service Technical Officer - Broadmeadows, Australia - Hume City Council

Hume City Council

Verified Company

Broadmeadows, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Join our Civil Design team within our Infrastructure & Assets division:

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Permanent Full-time role:

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Band 5 - $80,071 per annum plus Super
Hume City Council is one of Australia's fastest growing and culturally diverse councils.

We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The Civil Design Customer Service Technical Officer will have the opportunity to be dedicated in providing outstanding customer service including the ability to effectively manage enquiries and requests, provide administrative and technical support to the Civil Design team and a commitment to exceeding customer expectations.

What you'll be doing:

Provide administrative and technical support to all services provided by the Civil Design.
Provide accurate, timely and courteous information and assistance to customers.
Deliver a proactive approach to resolving customer interactions through effective questioning, negotiation, and conflict management.
Contribute to a collaborative team environment which shares responsibility for managing customer enquiries and workloads to deliver positive outcomes to customers.
Maintain a strong commitment to social justice and inclusion, by providing respectful and culturally appropriate support to customers from culturally and linguistically diverse backgrounds, and people of all abilities.
Facilitate the use of Council's multilingual communication services to assist customers in their preferred language.
Maintain confidentiality of Council information and the privacy of customers.

The skills and experience you'll bring to the role:

A relevant recognised qualification in Administration, Customer Service, Civil Engineering, or related field is desirable. Alternatively, a lesser formal qualification with relevant engineering administration and customer service experience.
Demonstrated skills and experience in providing administrative technical duties and support to organisations, departments, or teams.
Demonstrated work skills, experience, and ability to provide highlevel customer service, manage customer complaints and difficult customers, with an aptitude for developing customerfocused solutions consistent with organisational policies, procedures, and values.
Demonstrated ability to understand and interpret Geographic Information System, engineering drawings, stormwater drainage plans and other relevant technical information.
Welldeveloped interpersonal, both oral and written, influencing and negotiation skills with a commitment to delivering excellent and empathetic customer service.

Why Hume City Council?
A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values:

We're better, every day:
We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We're in it together:
At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up:
We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume:
We strive to achieve our best for the Hume Community.

We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer.

Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

Applications Close: 15 Dec 2023