Advisor (Stas Reg Ops Hub) - Brisbane, Australia - Transport and Main Roads

Transport and Main Roads

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Accountabilities include:

Provide customeroriented Level 1 help desk and business system administration and support services for the STAS digital (Smartform) system to applicants (limited support), school transport operators and Regional Operations staff and facilitate management of general enquiries.
Provide effective and efficient frontline customer service for the general public including a full range of counter services for passenger and school transport products
Build and maintain professional relationships with operators, regional offices, government agencies and the community to support an integrated approach to the provision of local passenger transport services.
Deliver customer service and provide expert advice, coaching and feedback to stakeholders and staff on the STAS digital system and processes.
Liaise with regional staff to promote the adoption of standardised STAS digital processes across all regions, assist with regular reviews and audits to ensure consistency of use and make recommendations on appropriate operational changes.
Undertake projects for business and process improvement ensuring project deliverables meet business, stakeholder and legislative requirements including management of sensitive data.
Support STAS digital system and process training and coaching for operators and regional office staff and maintain and update related website information, process maps, procedures, user documentation, training manuals and resources.
Ensure timely and efficient investigation and resolution of issues and complaints.
Coordinate and analyse business system information and data analytics and provide reporting to operators and regional offices to support operational performance and effectiveness.
Acts in accordance with the Queensland Public Sector legislative framework and Code of Conduct. Models ethical behaviour, is consistent in words and actions, and is viewed as trustworthy and respectful of the views of others.
Other accountabilities and tasks as reasonably directed

This position reports to the Regional Manager PT and has 0 direct reports.

Applications to remain current for 12 months.

Job Ad Reference:
QLD/507926/23

Closing Date:
Friday, 1st September 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.