Jobs
>
Sydney

    Merchant Onboarding Specialist - Sydney, Australia - Internetwork Expert

    Internetwork Expert
    Internetwork Expert Sydney, Australia

    1 day ago

    Default job background
    Description

    About PayEngine

    Powered by our VC-funded organization, Platform Factory Inc., PayEngine is an embedded, full-service, financial transaction technology. Our vertically focused SaaS Partners leverage PayEngine APIs, webhooks and proprietary widget technology, to embed, launch, and scale payments for their customers.

    As a player in the FinTech payments space, we understand the critical need to offer agile SaaS-based solutions backed with scalable payments orchestration. Our mission is to create an orchestrated-commerce for our Partners that provides the agility of SaaS sprints with the support of payments-related services.

    About the role

    We are looking for an energetic Onboarding Specialist to own merchant application processing across PayEngine processors. The Onboarding Specialist owns the day-to-day management of onboarding merchants from application submission to account activation. The specialist acts as a liaison between processor and Partner or processor and Merchant depending on the orchestrated solution.

    The Onboarding Specialist owns submitting applications to processors, coordinating with necessary parties through application pends, and moving applications through the operations funnel stages to account activation.

    This is a role that requires exceptional focus on process and Service Level Agreement ("SLA") deliverables. An existing payments onboarding back-ground is required to shrink the learning curve and effectively navigate application submission process across multiple processor systems, maintain accurate status records across multiple processor and PayEngine systems, adapt to multiple communication methods, maintain accurate stage reporting within internal systems, present merchant account status and conversion reports to management line on a consistent basis (typically daily) and communicate processor system or workflow changes upward to line manager as needed.

    Responsibilities

    PayEngine is a dynamic technology that is constantly offering new products and innovative features to help our Partners grow their customer base. Below are some of the tasks the Onboarding Specialist is responsible for; please note, this is not an exhaustive list and will evolve alongside new product releases.

    • Meet or exceed operations-based SLA targets
    • Act with a sense of urgency when engaging with a processor, a Partner or a Merchant
    • Effectively communicate time limitations when necessary to a Partner or a Merchant
    • Immediately raise to line manager any at-risk SLA deliverables
    • Be a subject matter expert on all PayEngine processors' standard operating procedures ("SOP"s)
    • Own, maintain and update assigned onboarding SOPs
    • Be a merchant advocate to the the processor when necessary
    • Maintain accurate application pipeline records within all internal systems
    • Understand potential onboarding issues and proactively take steps (up to and including escalating to line manager) in an effort to avoid an undesirable onboarding situation
    • Execute application processing management
      • Submit and manage application submissions to processors
      • Keep up to date records in all internal systems at all times
      • Communicate application processing challenges through proper channels to full resolution
      • Coordinate with multiple providers as needed per application packet
      • Utilize established tools and processes to facilitate application processing
      • Identify process optimization where available
      • Document tools or process changes as needed
      • Generate application status reporting as needed
      • Escalate implementation challenges and seek guidance from line manager as needed
    • Be a key contributor in development of quarterly Executive Meeting reports and presentations (as requested)
    • Proactively recommend product or process changes to constantly improve the Partner and Merchant onboarding experience
    • Bachelor's degree in Business, Marketing, Communications, or related discipline. Relevant, current work experience in lieu of a degree may be considered.
    • 3+ years merchant services application processing experience with a top-tier, e-commerce, processor or equivalent required
    • SaaS payments orchestration experience a plus
    • Standard Operating Procedures development and maintenance experience
    • Advanced proficiency with Google Suite tools; Drive, GMail, Calendar and Sheets
    • Proficient with updating Jira boards and/or Confluence pages
    • Experience using Customer Relationship Management (CRM) systems a plus
    • Excellent task management with ability to not let untracked tasks be ignored
    • Must have excellent written, verbal, and interpersonal communication skills
    • Self-motivated, driven, and can operate independently with minimal supervision
    • Have the desire to grow the role and deliver exceptional service
    • Ability to work as a part of a team
    • Must be organized and have excellent time management skills
    • Must be able to engage with business professionals at all levels
    • Must be articulate, friendly, and outgoing to convey a variety of ideas and concepts
    • Ability to work to a very high standard under pressure
    • Ability to meet or exceed deadline requirements

    #J-18808-Ljbffr
  • Give A Grad A Go

    Onboarding Specialist

    4 days ago

    Give A Grad A Go Sydney, Australia

    Salary between $60k - $70k + super (depending on experience) · - Lots of social events plus an annual offsite. · - $5,000 in additional tax benefits with salary packaging · **Company Profile - Not for profit** · This not-for-profit organisation are pioneers in the ticketing indus ...

  • Advice Intelligence

    Onboarding Specialist

    1 week ago

    Advice Intelligence Sydney, Australia

    Our Onboarding Specialists are key to making our software platform shine in the eyes of new and existing customers. You will become a product champion, knowing the in's and out's of the platforms functionality, capability and roadmap. You will be required to project manage all th ...

  • CMC Markets

    Onboarding Specialist

    4 days ago

    CMC Markets Sydney, Australia

    CMC are hiring We have multiple opportunities for Onboarding Specialists to join our New Business team for a 3 Month Fixed Term Contract. Based in our Chatswood Sydney office, this role is an entry level role which could be suited to those looking for a graduate position in finan ...

  • Hatch

    Onboarding Specialist

    1 week ago

    Hatch Sydney, Australia

    ** This role is at Tyro (not for Hatch)** · Hatch is supporting Tyro to find a great Onboarding Specialist (9-Month Fixed Term Contract) to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that's right for th ...

  • Tyro

    Onboarding Specialist

    6 days ago

    Tyro Sydney, Australia

    **Why work for us · We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture. · - Tyros are ...

  • CMC Markets

    Onboarding Specialist

    1 week ago

    CMC Markets Sydney, Australia

    CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we've expanded globally with offices across Europe and Asia Pa ...

  • Expedia Group

    Onboarding and Maintenance Specialist

    5 days ago

    Expedia Group Sydney, Australia

    Onboarding and Maintenance Specialist (6 months fixed-term) · Are you passionate about enabling the latest technology? Do you enjoy collaborating with partners to tackle complex problems? If so, we are looking for you · The Onboarding and Maintenance Specialist is a member of the ...

  • Expedia Partner Solutions

    Onboarding and Maintenance Specialist

    1 week ago

    Expedia Partner Solutions Sydney, Australia

    **Onboarding and Maintenance Specialist (6 months fixed-term)** · Are you passionate about enabling the latest technology? Do you enjoy collaborating with partners to tackle complex problems? If so, we are looking for you · The Onboarding and Maintenance Specialist is a member of ...

  • Stake

    Super Onboarding Specialist

    1 week ago

    Stake Sydney, Australia

    Stake Super Onboarding Specialist · Stake is looking for a Stake Super Onboarding Specialist to join our team at our Bondi Junction HQ, with a flexible hybrid working model (3 days in the office, 2 WFH). · We're an Australian investment platform with a mission to provide a seamle ...

  • Core Talent

    Recruitment and Onboarding Specialist

    1 week ago

    Core Talent Sydney, Australia

    31 Aug 2023 · - NSW, Liverpool, Sydney, Australia · - Full-time · - AU$38 - AU$45 per hour · - Construction · **About the Organisation** · Our client is a respected industry leader specialising in Construction and Fabrication projects, known for their commitment to excellence and ...

  • Hatch

    Onboarding Specialist h4i

    1 day ago

    Hatch Sydney, Australia

    ** This role is at Klaviyo (not for Hatch)** · Hatch is supporting Klaviyo to find a great Onboarding Specialist to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our ...

  • Mable

    Coordinator Onboarding Specialist

    4 days ago

    Mable Sydney, Australia

    **_Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. _**: · - People with lived experience of disability or personal experience with the aged care system are strongly encouraged to app ...

  • SHOPLINE

    Merchant Onboarding Specialist

    1 week ago

    SHOPLINE Sydney, Australia

    **Company Overview**: · At SHOPLINE, we've spent the last decade building the most effective and comprehensive on · - and off-line selling platform on the planet. We have honed our SaaS solution by addressing some of the most complex merchant and manufacturer selling challenges i ...

  • Lupo Digital

    Hubspot Onboarding Specialist

    1 day ago

    Lupo Digital Sydney, Australia

    The role · **Responsibilities**: · Evaluate customer needs and requirements · Configure HubSpot to meet customer needs · Train users on HubSpot's marketing, sales, and service tools · Troubleshoot problems with HubSpot · Provide ongoing support to customers · Work with the Custom ...

  • Anton Murray Consulting

    Client Onboarding Specialist

    5 days ago

    Anton Murray Consulting Sydney, Australia

    Melbourne, Sydney- Wealth Management- Contract or TemporaryThis position lies with the Account Management Team, a team that is responsible for ensuring that Know Your Client (KYC) account opening documentation complies with the firm's global standards and any additional local reg ...

  • Australian Payments Plus

    Member Onboarding Specialist

    1 week ago

    Australian Payments Plus Sydney, Australia

    **17th March, 2023**: · **The Who**: · We're changing the game We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. · Australian Payments Plus (AP+) brings together Austr ...

  • Mable

    Customer Onboarding Specialist

    1 week ago

    Mable Sydney, Australia

    **_Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. _**: · - People with lived experience of disability or personal experience with the aged care system are strongly encouraged to app ...

  • Bluefin Resources

    Customer Onboarding Specialist

    4 days ago

    Bluefin Resources Sydney, Australia

    **Experience;** · - Customer service experience, ideally gained in a face to face environment · - Some experience in/ exposure to risk / KYC would be an advantage however not essential · - Excellent communication skills with the ability to liaise with high profile customers · **B ...

  • Hatch

    Client Onboarding Specialist k7x

    1 day ago

    Hatch Sydney, Australia

    ** This role is at UBS (not for Hatch)** · Hatch is supporting UBS to find a great Client Onboarding Specialist to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our ...

  • SiteMinder

    Customer Success and Onboarding Specialist

    3 days ago

    SiteMinder Sydney, Australia

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture ...