Customer Care Representative - Old Toongabbie, Australia - BAXTER

BAXTER

Verified Company

Old Toongabbie, Australia

6 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
_- Other duties may be assigned:_

Ensure all orders (capital and parts) are entered into the appropriate system.
Ensure product specifications are confirmation prior to order entry of all capital orders, including resolution of any enquiries specific to these orders.
Update relevant systems following allocation of stock to specific customer.
Responsible for answering and transferring all phone calls to the appropriate area.

Liaise with Account Managers for all Customer Service and Sales related issues per territory.

Responsible for notifying Finance of any customer or service related issues that will affect administrative tasks.
Cross skilling to support order entry and customer service and logistics aspects of other business units within Operations function.
Support continuous improvement and updating of the relevant procedures, work instructions and documentation to the department.
Ensure online learning and training and development is maintained in a timely manner.
Adhoc projects as needed.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

Strong business mindset and customer orientation.
Proven customer liaison experience, with a record of providing high level of customer satisfaction, preferably in the Healthcare industry.
Excellent telephone manner and interpersonal skills.
Intermediate to advanced skills on Microsoft packages
Word, Excel, PowerPoint.
Ability to build good relationships and communicate effectively with customers.
Great organisational skills.
Ability to develop and maintain internal and external relationships.

Reasonable Accommodations

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.

To learn how you can protect yourself, review our Recruitment Fraud Notice.

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