Operations Manager - Melbourne - Global-E

    Global-E
    Global-E Melbourne

    1 week ago

    Description

    Operations Manager Job Description

    • Oversight and monitoring of parcel movement from merchants or GE hub to carrier.
    • Liaising with Tech Team to resolve issues and answering customer service queries through Zendesk.
    • Working on carrier exception reporting, handling one or more reports daily, escalating when necessary.

    The ideal candidate should have excellent written communication skills in English, advanced troubleshooting and multi-tasking abilities, strong problem-solving skills, flexibility, teamwork orientation but also able to work independently. Proficiency in Excel is required for this role.


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