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Member Support Consultant - Perth, Australia - Fitness & Lifestyle Group
Description
Member Support Consultant |Hillarys Print Jobtype:
Full Time
Location:
Perth - Northern Suburbs and Joondalup
Category:
Sales Share with friends Email a friend
Job Reference:
FLG/1795615
Attachments:
No File Attached
Posted on:20-May-2024
Application
Close Date:19-Jun-2024
About Goodlife Health Clubs:
As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubsis in a unique position to kickstart your career in the sector.
We currently operate 97 premium clubsin Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members.
Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.
As both a service provider and employer our mission is simple: Move people to achieve great things.The opportunity:
Member Support Consultants(MSC's) play an essential role in building and maintaining a thriving Goodlife Health Clubmembership base.
MSC's are the first people to interact with prospective members and inspire them to begin their wellness journey with us - they are responsible for helping thousands of people become faster, fitter, stronger and happier versions of themselves.
The role of an MSC is highly varied and has two clear goals – achieving membership growth goals through proactive sales activities and retaining existing members through the provision of "best-in-class" customer service.
MCS's are experts in all things Goodlife : They can seamlessly swap between sales and lead generation; Providing exceptional service and achieving successful customer outcomes on the reception desk and; Proactively communicating with current members to enhance their club experience and drive positive member retention.
ResponsibilitiesProactively contribute to club sales budget utilising sales promotions and referrals campaigns
Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
Achieving the required number of lead contacts via telephone to maximise sales opportunities
Providing sales presentations and tours to prospective members
Creating great member journeys via positive and personalised interactions
Achieving successful outcomes to enquiries
Opening and closing the club as per the club roster
Active involvement in member retention programs, inspiring members to continue their fitness journey
Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience
About you:
Current First Aid & CPR certificates.
Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
The ability to solve problems, and overcome obstacles
Outstanding communication abilities - able to listen, understand, empathise and influence others
Tenacity with a natural drive to achieve individual targets and team goals
Customer focused with a desire to achieve exceptional customer outcomes
What we can offer you:
A career in the fitness industry is a career like no other.
With Goodlife Health Clubs , the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.
In addition, we offer:
A realistic OTE of $70,000-$75,000 (made up of base salary and commission), plus super
A complimentary all-access Goodlife membership
Anniversary leave days and an additional free gym membership for friends and family as part of our "recognition for service awards"
Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
Elevate your professional and personal growth withaccess to our industry leading learning and development content.
Dive into the FLG Learning Hub, your one-stop shop for90,000+ online coursesFrom mastering languages to becoming a presentation pro, and fromacingcustomer service to ruling social media,we'vegot what you need to excel.
Plus, get excited with Blinkist Explore a curated collection of engaging reads to boost your brainpower anytime, anywhere.Get ready to unleash your potential and conquer new heights, both personally and professionally, with our exciting learning and development content
About Fitness & Lifestyle Group:
We are proud to be part of Fitness and Lifestyle Group(FLG).
FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's.
FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand.
Our 10,000+ employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.
Apply NowPlease visit our website:
for a list of all of our current vacancies and to register for job alerts in your area.
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for.
Wedon'tjust accept individuality; we encourage it and acknowledge the valuediversityand inclusivity brings to ourorganisation.We pride ourselves onempowering our team to betheirauthentic selves at work.
We welcomeapplications from Aboriginal and Torres Strait Islander People,people of allages, race, sex, intersex status, gender identity, sexual orientation, peoplewith a disability and from other diverse backgrounds.
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