Customer Service Consultant - Smithfield, Australia - SuperCare

SuperCare

Verified Company

Smithfield, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Customer Service Consultant

Immediate Start, Permanent Position
Smithfield location, Free All-Day Parking located onsite with a 3 min walk to the Smithfield Tway

About Us:

SuperCare is an Australian company that was established 10 years ago to assist eligible Patients with access to early release of their Superannuation to cover the costs associated with their medical treatments.

Based on the core principles of integrity, compassion and the placing of the Patient's best interests first, SuperCare works alongside Australia's leading Healthcare Providers to ensure Patients have access to the best healthcare when they need it most

The Role:

As a Customer Service Consultant, you will be responsible for delivering an exceptional client experience, assisting patients with their journey towards a better quality of life.

In this role, you will manage inbound and outbound patient interactions via telephone and digital channels, to assist our clients with accessing their Super on compassionate grounds.

You will execute strategies to maintain and improve patient engagement across multiple interactions.
The position exists to provide accurate and comprehensive information and advice about SuperCare's services, proactively identifying solutions which meet the needs of clients and to efficiently deal with enquiries

More specifically you will:

Managing inbound and outbound B2C call conversions
Achieving and maintaining KPI's
Contributing to organisational change within the customer service team
Reflecting on and improving upon one's own professional practice

Your Background:

To be successful as a Customer Service Consultant, you should have a persuasive attitude, excellent relationship skills and a passion for sales and customer service.

Your ability to build rapport with our clients coupled with your professional approach will see you succeed in this role.

You will be self-motivated, have high attention to detail, and a passion for achieving and exceeding targets, with an ability to communicate to a wide range of clients.

To be successful in the role you must have:

Previous experience providing an exceptional level of customer service is preferred
Proven ability to work in a professional sales environment and manage conflicting priorities
High attention to detail coupled with demonstrated problem solving and investigation skills
Clear written and verbal communication skills are essential
Intermediate MS Office, Google Suite and Automated Database skills are preferred
Willingness to learn and ability to achieve results

SuperCare Team Culture:

We are a rapidly growing Health Industry participant with a passionate and empathetic demeanour when supporting our Clients and a highly professional approach when servicing our Healthcare Provider Clients.

Benefits for you: