Customer Service Executive - Sydney, Australia - Rentokil Initial

Rentokil Initial
Rentokil Initial
Verified Company
Sydney, Australia

2 weeks ago

Olivia Brown

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Olivia Brown

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Description
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people.

We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.


We are looking for an experienced Customer Service Executive to join our team based in Lidcombe on a permanent full-time basis.

The Customer Service Executive is responsible for delivering a "wow" experience to our National Customers as a first point of contact for all divisions of Rentokil Initial.

You will be required to handle inbound/outbound contact in a professional manner to preserve customer retention and initiate new business opportunities to existing customers that have been requested.


Your responsibilities will also include:


  • Managing and prioritizing daily workload in a shared inbox
  • First contact resolution for cross category works required
  • Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
  • Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other internal departments to resolve enquiries.
  • Build and maintain strong, longlasting customer relationships with both external and internal customers
  • Work cross functionally with the internal service delivery teams to ensure customer needs are being met.
  • Ability to meet KPIs

Requirements:


  • Previous working experience in a Customer Service Role
  • Excellent customer service skills
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • Ability to work under pressure, multitask and work autonomously
  • High attention to detail
  • Outstanding verbal and written communication skills
  • Love working in a team environment
Perks and benefits

  • Strong work life balance culture.
  • Employee Assistance Program (EAP)
  • Discounted Pest Services
  • Employee Referral Program
  • Employee cash incentive programs and bonuses
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