Account Manager - Sydney, Australia - CBRE

CBRE

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Posted- 03-Jul-2023- Role type- Full-time- Areas of Interest- Engineering/Maintenance, Facilities Management, Sales/Brokerage- Location(s)- Sydney - New South Wales - Australia-
Work for CBRE Global Workplace Solutions (GWS) who are leaders in the facilities management industry:

Endless growth opportunities within a Global firm:

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Based in Lidcombe, NSW

CBRE is the world's leading and largest commercial real estate services and investment firm; a growing and visionary organisation, comprised of the best and brightest professionals.

Within Global Workspace Solutions, also known as GWS, we are invested in the development and unique needs of our diverse employees and client accounts.

The purpose of this position is to provide leadership and guidance in delivering the portfolio strategy and operational outputs across the contract portfolio.

The Account Manager is responsible for the management of a number of HVAC Accounts and providing leadership to leading technicians and contract support.

The role will manage client's sites to ensure a consistent and high level of service delivery.

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Here's what you'll achieve:

Act as single point of contact for Client Property Lead and develop positive relationships with the client for all facilities management services issues.
Respond to problems and concerns that are recurring or of a sensitive nature; enforce policy, rules and regulations.
Plan and manage facilities management operation teams in term of staffing, training, and evaluating operations maintenance and support personnel for whole of contract.
Ensure the overall performance of the contract and required deliverables including: contract compliance, performance management against KPI's, cost savings initiatives, and customer satisfaction are met and exceeded.
To ensure the successful implementation of portfoliowide initiatives and programs including: savings program, energy program, HSE, playbooks, service delivery plans, training & development, and succession planning.
Attend and participate in annual or other planned audits (e.g. Environmental management, Quality management, Information Security).
Research new programs or processes with CBRE global expert network to improve quality/costs/performance for the client.
Develop strategic procurement activities, ensuring best practice, competitive pricing, development of strategic supplier relationships and proactive delivery of services.
Review and adjust contract processes, to ensure consistency and adherence with client master contract and CBRE's corporate standards.
Effectively resolve disputes arising from noncompliance.
Develop the annual facilities budget with input from direct reports and drive the contract to meet all financial and performance targets agreed.
Ensure internal systems are maintained and up to date with regards to facilities and asset management requirements.

About you:

Minimum of 6 years in a Facilities Management, Technical or Hard Services related field
Previous experience in management and development of geographically disbursed teams.
Driver's license may be required.
Excellent written and verbal communication skills with ability to respond effectively to sensitive issues.
Strong organisational and analytical skills with ability to effectively present information.
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyse, and interpret complex technical documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order management systems.
Working knowledge of architectural, electrical, fire and mechanical systems. Working knowledge of leases, contracts, and related documents.
Provide formal supervision to individual employees within single functional or operational area.
Mentor and coach team members to further develop competencies.

What's in it for you?
People are the foundation upon which our success is built. Our company is diverse and so are the opportunities for professional and career development. Our people are free to expand their skills and knowledge to drive their careers and reach their full potential.

We value flexibility and our people work in ways that meet their work/life commitments and support their wellbeing, development and performance.

Our people benefit from a range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.

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Can we inspire you to join us?
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthen