Back of House - Melbourne, Australia - Cliftons

Cliftons

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

At Cliftons, we're more than just venues for corporate events and training. We're the one-stop provider for all things collaboration.

Whether face-to-face in our contemporary venues, virtually via our seamless event technologies or a hybrid of the two, we deliver remarkable corporate event experiences.

We are a progressive, inclusive and equal opportunity employer that welcomes input from our team at all levels.

About the role

Cliftons growth is accelerating, and we are now seeking a customer focused hospitality professional to join our Melbourne team as
Back of House / Event Logistics Supervisor.

This permanent full-time role requires a hands-on, organised operator to oversee the effective operation, set-up and maintenance of the spaces in our two Melbourne CBD venues.

The corporate events we manage vary in size and nature - from training, planning days and meetings to exams and team building.

Shift times are between 8am - 8pm Monday to Friday, with occasional weekend work depending on client bookings.

On a day-to-day level, you will:

Oversee and participate in daily room set ups (room sizes average from pax), maintenance and team supervision ensuring the highest standards are maintained
Assist in manage the room booking system to ensure maximum capacity and efficiency flow for the venues
Supervise and motivate our back of house (event logistics) team assisting with recruitment, training and inspiring everyone to be the best they can be every day
Manage staff rosters for the backofhouse teams within labour budgets
Support the Venue Manager with facilities management, maintenance, supplier liaison and process improvements
Welcome clients, ensuring they have everything they need for their event and actioning any additional requests
Ensure the venue spaces are in pristine condition each day and are maintained throughout each event to company presentation standards
Use CRM to update booking details accurately, input client data and generate daily reports
Collaborate with internal teams and external stakeholders to ensure that all client expectations are clearly understood so their events are delivered successfully***
Your s
kills and experience*
Team supervisory experience able to engage, motivate and manage a diverse team of casual and junior staff
Knowledge of corporate hospitality, event logistics or guest services
Outstanding customer service focus
Meticulous attention to detail
Physically fit and able to lift and position our functionally innovative corporate equipment and furniture, designed for ease of relocation between event spaces
Strong communication and interpersonal skills
Ability to identify issues and quickly find the most appropriate customer centric solution whilst still considering the business requirements
Good computer literacy and IT skills

Why Join Us?

Our 350 team members are the key ingredient in creating our inclusive workplace and remarkable experiences for our customers and each other.

We do this through our FLIPIT values - Fun, Leadership, Integrity, Passion, Innovation, Teamwork.

Benefits of working here include work flexibility, an approachable & super-friendly management team, regular celebrations and company events, ongoing learning and the opportunity for career growth.

No matter where you are on your life journey, you'll be supported with a range of perks such as: a paid break before you start, Me Days, enhanced parental leave and a benefits platform that makes your pay go further

The safety and wellbeing of our people is a priority for us which is why Cliftons has introduced a requirement for all team members to be vaccinated against COVID19._