Customer Service Administrator - Melbourne, Australia - Victorian Auditor-Generals Office

Victorian Auditor-Generals Office

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Location:
Melbourne | CBD

Job type:
Full time

Organisation:
Victorian Auditor-Generals Office

Salary:
$73,842 - $81,753

Occupation:
Administration/Secretarial

Reference: 773

About the opportunity:

We are looking for a Customer Service Administrator to join our Governance, Risk, and Compliance team.

The Customer Service Administrator (CSA) is the first point of contact for our internal and external stakeholders, modelling our values and a passion for excellence by anticipating needs and delivering high quality outcomes and service.

Reporting to the Manager:

Governance you will be the first point of contact for all external stakeholders, whether online, by phone or in-person.

CSAs are also critically important in supporting the needs of our staff, providing a range of business and administrative support services.

You are a customer focused and productive professional who uses initiative to thrive in a dynamic business environment, taking accountability for varied services critical to the smooth running of VAGO.

We are a highly progressive organisation and have a strong focus on employee engagement and wellbeing. This job is available full-time, part-time or as a job-share.

This is because we want the best people for our roles and we recognise that sometimes those people aren't available full-time.

Key responsibilities:

Provide high quality virtual and inperson reception services (as required), responding to online enquiries, callers and correspondence.
Provide a range of support services to VAGO staff, including scheduling meetings and events, assisting with inperson, virtual and hybrid forums.
Deliver daily administrative and business support tasks to support operations, including raising purchase orders, managing correspondence, preparing briefing papers, taking minutes, updating registers, collating information and reports, and managing physical office facilities.
Conduct simple analysis and complete administrative support tasks on organisational and audit projects.

Key selection criteria:

Service excellence:

Demonstrated ability to deliver a stakeholdercentric service and take personal accountability for achieving quality outcomes and service excellence.
Ability to grasp and explain processes and policies to clients, stakeholders and staff.

Communication:

Demonstrated ability to write clearly, concisely and accurately as appropriate for the format.
Excellent verbal communication, including active listening.

Administration and Corporate Support:

Maintain corporate databases and complete analysis.
Demonstrated ability to effectively plan work activity, including prioritising time and resources and using established processes and supporting systems to achieve optimum efficiency and effectiveness.
Research issues and prepare draft correspondence and briefings papers.

Organisational Effectiveness:

Ability to work with limited supervision while receiving guidance and direction.
Strong attention to detail as shown in ability to produce quality deliverables.
Able to use initiative and sound judgement when undertaking assigned work, including identifying potential issues, setting appropriate priorities and seeking support as needed.

Customer centric approach:

A welcoming, friendly, and professional approach to ensure an excellent customer service experience.

Behaviour:

Models collegiate, resilient and flexible work behaviours.
Demonstrates a commitment to continuous professional development.

Qualifications and experience:

Qualifications:

Diploma level or above qualification in a business, finance or project management discipline, or experience in a similar role.

Experience:

Experience in Customer Service, Administration, Business Support or similar.
Advanced proficiency in Outlook, Word and Excel.
Familiarity with Microsoft Teams, SharePoint, Dynamics and Power BI is highly desirable.

Additional information:

When not working from home, this role is based at 35 Collins Street, Melbourne. Travel to various work locations throughout Victoria and Australia may be required.

VAGO employees are required to comply with public sector requirements for ethical conduct, conflict of interest, Occupational Health & Safety, Diversity in the Workplace, the Human Rights Charter and Equal Opportunity principles.

All VAGO employees are required to undergo a criminal record check and complete a Declaration of Independence on commencing employment and periodically thereafter.

**How to apply