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    Product Field Engineer - Perth, Australia - Caterpillar

    Caterpillar
    Caterpillar Perth, Australia

    4 days ago

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    Description

    Job Description:

    Your Work Shapes the World at Caterpillar Inc.

    When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

    About Electrification + Energy Solutions

    Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

    Caterpillar's Electrification + Energy Solutions (E+ES) division will focus on delivering advanced electrified power train, zero-emissions products/technologies, and the solutions and services associated with these technologies. Focus areas include batteries, fuel cells, motors, inverters, micro grid controllers, charging, energy storage systems, lifecycle solutions/services and integration of components for ePowertrain solutions across industries.

    We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building.

    Support complex technical product problem resolutions of Advanced Power Products (batteries, fuel cells, chargers, energy storage systems, and electric drives) to ensure customers receive the product performance, reliability, durability, and availability expected as part of the Cat Brand Promise.

    Responsibilities Include but not limited too;

  • Diagnose, repair, rebuild, and repurpose of electrification products.
  • Perform live electrical (Live Work) on batteries.
  • Support dealer personnel in troubleshooting issues, answering technical inquiries, and training.
  • Communicate site advanced power product issues, uptime status, and hour accumulation.
  • Facilitate the return of Failed Parts to the factory for further analysis.
  • CPI support: Identify, testing, data collection, and implementation of ICA's/PCA's
  • Perform failure analysis where needed.
  • Support regional industry shows, displays, and proving ground events as needed.
  • Provide dealer training based on Field Engineering expertise – Knowledge Transfer
  • Assist dealers with understanding and implementation of Service Publications, TIB, Service Magazines and Service Letters.
  • Enhance communications between factory, dealer, and customer.
  • Evaluate/visit customer sites and dealers to support Advanced Power Products.

    • Degree Requirement
    Degree or equivalent experience desired


    •Electrical Engineering or Technical Degree

    To be successful in the position you must display the following attributes:

  • Troubleshooting Technical Problems
  • Customer Focus
  • Data Gathering & Analysis
  • Service Excellence
  • Decision Making and Critical Thinking
  • Effective Communications
  • Problem Solving
  • Relationship Management
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