Jobs
>
Townsville

    Client Delivery Manager - Townsville, Australia - MA Services Group

    MA Services Group
    MA Services Group Townsville, Australia

    1 week ago

    Default job background
    Description

    Client Delivery Manager - North Queensland

    Account & Relationship Management (Sales)

    Founded in 2011 with a vision of providing high-performing customer-centric services in Retail Security, Security services, Cleaning and Facilities management. MA Services Group now has the largest Covert team in Australia and we are still growing.

    We are now everywhere, in every state and territory around the country, highly capable of providing industry-specific, efficient and productive solutions, that deliver real benefits. Our approach is to always understand the environment we need to operate in, that's why we have trained professionals operating within each state, who can combine their skills with their local knowledge, to provide innovative solutions catered to a customer's specific needs.

    We're looking for an enthusiastic Client Delivery Manager who wants to be part of a high performing team that is fully engaged, passionate and accountable.

    The successful candidate will have the drive and willingness to work in a fast-paced and complex environment.

    The role is based in Townsville, QLD.

    Duties include:

    Planning

    • Advise management on meeting customer tender requirements.
    • Manage resources to meet contract requirements.
    • Manage the manpower for each site including casuals to have adequate coverage
    • Advertise & hire new staff as required.
    • Monitor staff hours to ensure we fulfil their contractual requirements
    • Measure and monitor contract performance.
    • Assist management with new projects.

    Administration

    • Customer account management.
    • Record HR training requirements.

    Quality, WH&S and Environmental Management

    • Implement Quality, WH&S and Environmental procedures and completion records as required
    • Ensure staff understand, have access to and implement the QA, WH&S and Environmental procedures and reporting mechanisms.
    • Determine, report and prevent recurrence of the causes of non-conformance.

    Other Key Responsibilities include

    • Be responsible for the operational delivery of all sites for MASG Customers:
    • Ensure that each onsite security team delivers on the client's expectations to the best
    • possible standard and efficiency.
    • Ensure that all security staff (MA Services Group and/or contracted), perform as one
    • team, act in synergy and in the best interests of MASG and its clients.
    • Ensure that professional security staff are effectively positioned and trained to provide operational excellence as per client expectations and requirements.
    • Ensure effective performance management of all staff in line with MA framework and client expectations.
    • Reconciliation and reporting on a daily, weekly, monthly and yearly basis.
    • Uphold OH&S policies and procedures to ensure a safe work environment for employees, contractors and visitors.
    • Other duties as requested.

    Skills and experience

    • A minimum of 5 years' experience in the security industry.
    • Fully qualified and Licensed for Security Operations in Queensland.
    • Current National Police Check.
    • Experience in management of multiple sites in a highly regulated environment.
    • Excellent verbal and written communication skills.
    • Excellent prioritization and organizational skills, including the ability to multitask.
    • A demonstrated commitment to internal and external service standards.
    • A high level of accuracy and the ability to work well under pressure.
    • An adaptable and flexible nature.
    • Advanced Microsoft Office skills.

    Benefits and perks

    • Competitive salary and benefits package.
    • Opportunity to be part of a growing and dynamic team.
    • Professional development and career growth opportunities.

    LOCATION

    Townsville, Queensland

    QLD License No:

    Your application will include the following questions:

    Which of the following Microsoft Office products are you experienced with?

    Which of the following statements best describes your right to work in Australia?

    How many years' experience do you have as a Client Delivery Manager?

    Do you have customer service experience?

    Do you hold a current security licence?

    Do you have a current Australian driver's licence?

    Report this job advert

    Don't provide your bank or credit card details when applying for jobs.

    Choose from thousands of courses delivered by leaders in education.

    #J-18808-Ljbffr
  • Simply Seated

    Event Coordinator

    4 days ago

    Simply Seated Annandale, Australia

    The Event Sales Consultant is responsible for the sales and management of wedding and events. The role involves liaising with external clients when they enquire hire items for their events, and offering expertise, style advice and suggestions based on product knowledge and event ...

  • Townsville Hospital And Health Service

    Team Leader

    1 week ago

    Townsville Hospital And Health Service Townsville, Australia

    Location: Townsville · Remuneration: $132,562 to $146,883 p.a. (HP5/NG7) · About your opportunity: · Fixed term temporary full-time, Commencing ASAP to 28/01/2025, Location: Townsville · This is a multi-disciplinary position. Applications are being sought from Nurses, Occupat ...

  • DNA Medical Recruitment

    Registered Aged Care Nurse

    1 week ago

    DNA Medical Recruitment Townsville, Australia

    Are you passionate about providing exceptional care to our elderly residents? Look no further We invite you to discuss a new opportunity to join an established healthcare team in the picturesque Townsville area, QLD with view of Magnetic Island. DNA Nursing are working with a lar ...

  • The State of Queensland

    Senior Team Leader

    3 days ago

    The State of Queensland Townsville, Australia

    Children, Youth Justice and Multicultural Affairs (Organisation site ) · Child and Family; Region - North Queensland; Service Delivery - Child and Family; Townsville · The role of Placement Services is to improve outcomes for children in out of home care through placement planni ...

  • Glencore International AG

    Project Manager

    1 day ago

    Glencore International AG Townsville, Australia

    Project Manager · Glencore Technology · Brisbane, Queensland, Australia · Ref. No. GT1467 · Glencore Technology delivers world leading mineral processing, leaching, electrolytic and smelting solutions to clients globally. Our products include the IsaMill, Jameson Cell, ISASMELT, ...

  • Planpac

    Project Manager

    1 week ago

    Planpac Townsville, Australia

    We have an exciting opportunity for a Project Manager to assist in the delivery of projects from Planning, Execution, Performance Management to Closure · This is an exceptional opportunity to gain end to end exposure to the full life cycle to our business. · You will play a key ...

  • Planpac

    BID and Tender Officer

    1 week ago

    Planpac Townsville, Australia

    BID and Tender Officer | Manager | Townsville · Status: BID and Tender Officer | Manager | Townsville · We are looking for a BID and Tender Officer | Manager to join our team in the Townsville office. The position will be responsible for identifying and responding to tenders and ...

  • Amida Recruitment

    Project manager building civil

    13 hours ago

    Amida Recruitment Townsville, Australia

    Established, multi-state presence, market leading Tier 2 Contractor · Extensive project pipeline in Defence, Industrial & Commercial sectors · FIFO role. 2:1 Roster. Projects located across regional QLD. · Great opportunity to join a Tier 2 contractor with excellent presence in t ...

  • The State of Queensland

    Senior Advisor

    1 week ago

    The State of Queensland Townsville, Australia

    Children, Youth Justice and Multicultural Affairs (Organisation site ) · Office of the Senior Executive Director; Youth Detention Operations and Reform; Service Delivery - Youth Justice; Belgian Gardens · The Senior Advisor, Youth Detention Recruitment is responsible for providi ...

  • Pacific Marine Group

    Project Manager

    6 days ago

    Pacific Marine Group Townsville, Australia

    Reporting to the Operations Manager, Pacific Marine Group is looking for motivated and detail-oriented Project Managers and Supervisors to take the lead on marine construction projects, in both national (east coast) and international locations in the Pacific Region. PMG has both ...

  • Sanctuary Recruitment

    Care Manager

    5 days ago

    Sanctuary Recruitment Townsville, Australia

    Nursing - Aged Care (Healthcare & Medical) · On offer is an exceptional opportunity to work with a leading Aged Care provider in a home with a strong local reputation for dependable care and lifestyle services. Resident Care is at the forefront of the day-to-day operations, whic ...

  • Allclass Construction Equipment

    Service Manager

    1 week ago

    Allclass Construction Equipment Townsville, Australia

    Bohle, Queensland 4818, Australia · • Full-time · Description · Allclass is an independent, family owned, Queensland born-and-bred Kubota Dealer and Specialist operating for over 30 years. We're authorised Kubota dealers for mini excavators, tractors, mowers, and excavator parts ...

  • The State of Queensland

    Business Manager

    1 week ago

    The State of Queensland Townsville, Australia

    Business Manager - Regional Operations, Townsville · Education (Organisation site ) · Infrastructure Delivery and Operations Branch, Infrastructure Services Division · We're looking for an innovative and strategic Business Manager to support multiple teams with business and fina ...

  • The State of Queensland

    Business Manager

    1 week ago

    The State of Queensland Townsville, Australia

    Business Manager - Regional Operations, Townsville · Education (Organisation site ) · Infrastructure Delivery and Operations Branch, Infrastructure Services Division · We're looking for an innovative and strategic Business Manager to support multiple teams with business and fina ...

  • SCEE Electrical Pty

    Scheduler

    1 week ago

    SCEE Electrical Pty Townsville, Australia

    SCEE Electrical are looking for a scheduler to join our project team in our Townsville office on a full time basis. · 09th April, 2024 · About Us · SCEE Electrical are a leading and trusted national provider of specialised electrical, instrumentation, maintenance and communicati ...

  • Sharp And Carter

    Head Of Digital Systems Delivery

    1 week ago

    Sharp And Carter Townsville, Australia Full time

    Sharp & Carter Technology, Projects & Digital Brisbane Head of Digital Systems Delivery Sharp and Carter are working with James Cook University to recruit the vital role of Head of Digital Systems Delivery. · This fulltime, continuing role can be based at JCU's Townsville Bebegu ...

  • JPS Construction Recruitment

    Senior environmental consultant

    4 days ago

    JPS Construction Recruitment Townsville, Australia

    What's On Offer · A career-defining opportunity to grow your career with an established Environmental Consulting Firm. You will have great support from the leadership team to help continually develop & contribute to the company's continued success.Permanent, full-time position · ...

  • Amida Recruitment

    Project manager client

    4 days ago

    Amida Recruitment Townsville, Australia

    Leading Project Management consultancy, multi state presence · Excellent project pipeline across Hospitality, Retail & Commercial sectors · Great culture, strong project pipeline, excellent progression opportunities · Candidates can come from Head Contractor or Client/Consultancy ...

  • The State of Queensland

    Swim Advisor

    1 week ago

    The State of Queensland Townsville, Australia

    Children, Youth Justice and Multicultural Affairs (Organisation site ) · Cleveland Youth Detention Centre; Youth Detention Operations and Reform; Service Delivery - Youth Justice; Belgian Gardens · The role of the Safety Wellbeing and Injury Management (SWIM) Advisor is to provi ...

  • RPS Group

    Project Manager

    1 day ago

    RPS Group Townsville City, Australia

    Due to exceptional growth and success, the RPS Project Management team are seeking motivated and qualified client-side Project Manager who has previous experience in successfully delivering client-side Government projects. You will be predominately working on government projects ...