Jobs
>
Scoresby

    Engineer III, Field Service - Scoresby, Australia - Thermo Fisher Scientific

    Thermo Fisher Scientific
    Thermo Fisher Scientific Scoresby, Australia

    2 days ago

    Default job background
    Full time
    Description
    :

    Service

  • Perform in accordance with the AS/NZS ISO9002: 1994 Quality Standard, as detailed in the Company's Quality Manual and published business procedures.
  • Work with Service Operations staff to efficiently lead field service activities and complete administration requirements to support the business
  • Perform to designated SLA goals for customer call back, on-site response and time to resolution
  • Promote and develop Technical Service capability by actively providing product training to customers and staff to ensure Company equipment is optimally supported.
  • Take ownership for customer satisfaction for services performed - liaise with Service Operations and Technical leads for service critical issues and follow up with customers on fault resolution.
  • Maintain sound knowledge regarding the technology and customers' application demands
  • System level approach to problem solving with an analytical mentality and a strong aim to resolve open issues
  • Work in accordance to all relevant certification and regulatory requirements such as NATA, ISO, Electrical Safety Acts and OH&S.
  • Handle the service process from allocation to completion, including the management of spare parts, service reports and billing summaries on the Astea service system so that invoicing is accurate and critical metrics are met.

    • Sales Support

    Assist the Sales Team with technical information, training and demonstrations as agreed with your manager.

    To help the team achieve sales and margin (gross) targets for designated product portfolio/territory.

    Growth and Development

    Actively seek out new opportunities to grow our customers' service and sales, so that our budgets are met and exceeded.

    Chip in to and make recommendations for the continual improvement in the procedures, quality and efficiency of Technical Service.

    Expenses

    This position has the responsibility to approve expenses relating to consumables and local purchases related to an active job up to $500.

    Submit expense claims and Mastercard reconciliation as per company policy.

    Asset Management

    Maintain company property according to company policy, including but not limited to: GOA stock, Company vehicle, Telephones, Computer and other material deemed company property.

    Frequent Contacts:

    Internal

    Service colleagues

    Sales Account Managers

    Factory contacts

    IT/ HR and supporting functions

    External

    Customers

    Third Party contractors

    Minimum Requirements / Qualifications:

    Qualifications & Experience

  • Tertiary qualification in a Scientific (chemistry/physics) / Electronic / Electrical Engineering, Chemistry or a science related field required.
  • Minimum 3 years of meaningful experience in a similar position
  • Experience in the routine operations of LC/LCMS & IC systems required
  • Experience within the scientific market and/or familiarity with scientific products required.
  • Experience in a technical support / service support role preferred.
  • Favorable – experience with Thermo Fisher LC/LCMS & IC software and hardware.
  • Valid Driver's License in good standing is required

    • Skills & Attributes

  • Proficient in Microsoft applications including Microsoft office.
  • Excellent communication & social skills
  • Commit to Results, able to work independently, multi-task and prioritize based on business targets
  • Organisational skills with an ability to prioritise handle time successfully and meet agreed deadlines.
  • Effective interpersonal, communication and listening skills.
  • A dedication and commitment towards displaying a professional and positive demeanour to work.
  • An ability to think strategically and laterally in order to improve business opportunities.

    • Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

  • Linde Material Handling Pty. Ltd.

    Field Service Technician

    1 week ago

    Linde Material Handling Pty. Ltd. Scoresby, Australia

    Linde Material Handling is a major participant in the Material Handling industry in Australia since 1971 and now a part of the global KION Group. We're built on a strong foundation by delivering expert service and product solutions to our customers. We believe that our success is ...

  • DFP Recruitment Services

    Field Service Technician

    3 days ago

    DFP Recruitment Services Scoresby, Australia

    **Job description**: · Our client, Electrolux Professional, is a trusted global company, and their customers are at the heart of everything they do. With sustainability at heart, they are leading the way in designing full and integrated solutions for commercial kitchens, beverage ...

  • Service Stream

    Field Service Manager

    1 week ago

    Service Stream Ferntree Gully, Australia

    Primary Location · Ferntree Gully · Job Description Summary · An exciting opportunity has arisen for a Field Service Manage to join ServiceStream Service Stream Fixed Communications · About the Role · Manage and grow the business and client relationships through the efficient and ...

  • Solar Turbines

    Field Service Representative Ii

    2 days ago

    Solar Turbines Rowville, Australia

    Career Area: · Product Support · **Job Description**: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future wor ...

  • Solar Turbines

    Field Service Rep Ii

    1 week ago

    Solar Turbines Rowville, Australia

    Career Area: · Manufacturing & Supply Chain · **Job Description**: · Caterpillar is an Equal Opportunity Employer (EEO). · Not ready to apply? Submit your information to our Talent Network · here · . ...

  • Dematic Pty. Ltd.

    Field Service Technician

    1 day ago

    Dematic Pty. Ltd. Notting Hill, Australia

    Work for a progressive and innovative Global Market Leader · - Challenging and dynamic role with a great team · - Attractive wage package with company vehicle, tools, laptop and phone provided · - Great development and additional training opportunities · **What we offer**: · **_S ...

  • Ingersoll Rand

    Field Service Tech

    1 week ago

    Ingersoll Rand Dandenong, Australia

    Location: Dandenong South, VIC, AU, 3175- Req ID: 5451**FIELD SERVICE TECHNICIAN, TASMANIA** · **About us**: · Gardner Denver Industries Pty Ltd, part of the Ingersoll Rand group, are a market leader in manufacturing highly engineered products including compressors, blowers, liqu ...

  • Ingersoll Rand

    Field Service Tech

    4 days ago

    Ingersoll Rand Dandenong, Australia

    Location: Dandenong South, VIC, AU, 3175- Req ID: 3774**Field Service Technician, VIC** · **About us**: · Gardner Denver Industries Pty Ltd, part of the Ingersoll Rand group, are a market leader in manufacturing highly engineered products including compressors, blowers, liquid ri ...

  • CEA

    Field Service Technician

    1 day ago

    CEA Dandenong, Australia

    Posted: 28/04/2023 · Closing Date: 28/05/2023 · Job Type: Permanent - Full Time · Location: Dandenong · Job Category: Workshop · **About Us** · CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Dit ...

  • Careers in Demand

    Field Service Technician

    1 week ago

    Careers in Demand Ringwood, Australia

    Great conditions in a truly supportive environment · - Acquire new skills with an Industry leader · - High quality business with long term career options · Do you enjoy working autonomously and being part of a true team environment with an incredible company culture and where eve ...

  • JLG Industries Inc Australia Branch

    Field Service Technician

    5 days ago

    JLG Industries Inc Australia Branch Dandenong, Australia

    About JLG, an Oshkosh company · JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. ...

  • Digga Australia Pty Ltd

    Field Service Technician

    2 days ago

    Digga Australia Pty Ltd Dandenong, Australia

    **FIELD SERVICE TECHNICIAN VIC** · Digga is Australia's leading manufacturer of Machinery attachments for the Earthmoving & Construction industry. A multi-award winning, global company, with 5 state of the art facilities worldwide, our product & passion for providing total custom ...

  • CEA

    Field Service Technician

    1 week ago

    CEA Dandenong, Australia

    Posted: 27/02/2023 · Closing Date: 27/03/2023 · Job Type: Permanent - Full Time · Location: Dandenong · Job Category: Workshop · **About Us** · **CEA **is the leading distributor for world-renowned capital equipment brands including **JCB **agricultural and construction equipment ...

  • Toyota Material Handling Australia

    Field Service Controller

    3 days ago

    Toyota Material Handling Australia Dandenong, Australia

    **About the Role**: · We are seeking a permanent, full-time Field Service Controller to join our fantastic team based at our Melbourne Branch in Dandenong South. Reporting to the Branch Service Manager, this key operational role is responsible for efficiently allocating breakdown ...

  • Conquest Personnel Pty Ltd

    Field Service Technician

    1 week ago

    Conquest Personnel Pty Ltd Dandenong, Australia

    Due to growth my client is currently recruiting for a Field Service Tech to join their highly sucessful team. The purpose of your role is to support/service clients rental assets and customer owned equipment in the field and Customer Locations. · What's in it for you? · - **7:30 ...

  • Toyota Material Handling Australia

    Field Service Controller

    2 days ago

    Toyota Material Handling Australia Dandenong, Australia

    **About the Role**: · We are seeking a permanent, full-time Field Service Controller to join our fantastic team based at our Melbourne Branch in Dandenong South. Reporting to the Branch Service Manager, this key operational role is responsible for efficiently allocating and sched ...

  • Superior People Recruitment

    Field Service Coordinator

    5 days ago

    Superior People Recruitment Dandenong, Australia

    Main duties: · - Making outbound calls to existing and potential customers arranging service orders. · - Maximising planning to ensure we the best efficiency from the technicians. · - Coordinating the workloads of the service technicians. · - Liaise with customers and clients. · ...

  • William Adams

    Field Service Administrator

    4 days ago

    William Adams Clayton, Australia

    We have an exciting opportunity for a highly motivated and professional individual to join the Field Service team in the role of **Field Service Administrator** based at our **Clayton** branch. · With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark. ...

  • William Adams

    Field Service Coordinator

    1 day ago

    William Adams Clayton, Australia

    A very exciting opportunity has become available for a Full Time **Field Service Coordinator** to join our busy Clayton Metro Field Services Team working Monday to Friday, 8.30am to 5pm. · **ABOUT THE ROLE** · The objective of the **Field Service Coordinator** is to coordinate th ...

  • Superior People Recruitment

    Field Service Technician

    4 days ago

    Superior People Recruitment Clayton, Australia

    Our client is the leading manufacturer of waterjet machinery, and are now seeking an experienced Field Service Technician. · Reporting to the Service and Engineering Manager, you'll add crucial support to the field service team through: · - Investing time in learning the machiner ...