Level Two Support Analyst - Redbank, Australia - TQSolutions

TQSolutions

Verified Company

Redbank, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About Us

Bapcor Limited is Asia Pacific's leading provider of vehicle parts, accessories, equipment, service and solutions.

Bapcor is an ASX 200 company w ith a market capitalisation of over $2bn and operates in a competitive environment succeeding on the basis of superior customer service, innovation and extensive product range.

The Trade businesses include Burson Auto Parts, Precision Equipment and BNT (NZ).

Specialist Wholesale businesses include AAD, Bearing Wholesalers, BaxtersMTQ, Roadsafe, JAS, HCB (NZ), Diesel Distributors, Federal Batteries, Premier Auto Trade, AADi, Truckline and WANO.

Retail businesses include Autobarn, Autopro, Car Parts, Opposite Lock, Midas and ABS.

About the Role

The Level Two Support Analyst is responsible for actioning escalated, more complex IT Support tickets, that Level One are unable to resolve.

Based in our Redbank office, you'll be the primary support for QLD, engaging with diverse stakeholders, customers, and end-users. Your self-motivation and adeptness at independent operation will shine in this dynamic role.

This is a fantastic opportunity to join a friendly, collaborative and growing national team and make your mark within a fast-growing ASX listed organisation.

Key responsibilities include:

Be the first point of contact for users at the Distribution Centre QLD Office and Warehouse

Taking calls within the Bapcor Service desk call queue providing second level troubleshooting of hardware and software issues to resolution

Create and maintain Knowledge Base articles for team and help coach/upskill Level One team

Participate in project work or project secondments

Provide in-depth support of Bapcor software systems (eg: Pronto/MoPro)

Hardware support for desktops, laptops, Thin Client, POS, Smart Phones and Tablets

Identify and escalate major incidents/system outages to Team Leader and/or incident Manager in a timely manner

Working hours 9am-5pm, Monday-Friday

About You

Excellent interpersonal and communication skills

2-3 years' experience working in a customer focused helpdesk or second level Windows environment tech support role

Experienced assembling, diagnosing and fixing desktop PCs (including installation of OS and software) and POS hardware)

Experience with use of Remote Control/Access software (TeamViewer RDP etc)

Understanding of networking (DN, DHCP, TCP/IP, networking equipment including configuration)

Strong understanding of printers and peripheral devices

Excellent knowledge of Active Directory and Exchange

Sound knowledge of MS Office Suite - installation, configuration and support

Understanding of ITIL methodologies an advantage

Why join Bapcor?

Opportunity to join an Australian owned, ASX listed company and work with an iconic brand

Asia Pacific's leading provider of vehicle parts, accessories, equipment, service and solutions

Opportunity to make a genuine impact in a growing organisation

Potential for career growth and personal development

Exclusive discounts and benefits across our Burson Auto Parts trade stores as well as our retail stores including Autobarn, Opposite Lock, Midas Australia, and ABS Service Centres

Paid Parental Leave & Employee Assistance Program

Bapcor is an equal opportunity employer

To see other opportunities with us please click on the below

Bapcor Careers