Administration - Customer Service - Melbourne, Australia - Labourpower Recruitment Services

Labourpower Recruitment Services

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

PRINCIPAL ACCOUNTABILITIES:

The Customer Service Administrator is responsible for:

Attending to client work requests
Organising the timely and most costeffective completion of work requests
Managing subcontractors accordingly to ensure work is completed as requested and within the time limits
Answering phones / reception duties
Setting up Simpro quotes and completing with maintenance manager
Organising and following up on maintenance technicians and contractors to complete work requests
Setting up jobs in Simpro and / or other internal systems including but not limited to templates, scripts, order numbers, notes, due dates, client details, work orders, tenant information etc.
Providing client updates / photos/ reports
General admin duties (employee packs, inductions, uniforms, stationary, resource folders) as required
Updating the Programmed system or other client work order system (if required)
Scheduling subcontractors including raising and receipting purchase orders
Assisting in scheduling maintenance technicians with team leaders
Communicating and building relationships with residents / tenants / clients directly
Assisting maintenance technicians in daytoday queries
Pricing jobs with assistance from management (if jobs are not profitable, they must be reported to a team leader)
Raising invoices in the Simpro system and typing up scopes for invoices
Re uploading those invoices to individual systems for clients (including but not limited to Officeworks/Salvation Army)
Setting up additional notifications in Simpro (due date notifications)
A sound knowledge of subcontractor database
A high degree of organisational skills
A flexible approach to each client's individual business practises
Completing work in a timely manner
Sound computer skills

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